Ratings based on 428 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 20 Mar 2024
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Comment from Hotel Management
21 Mar 2024 by Christian Palacin , Hotel Management
Dear Davor,Greetings from Royal Rose Hotel, Abu Dhabi!Thank you for being our guests and for the time taken to share such a wonderful review with us on Expedia platform.I am delighted to hear that you have enjoyed a memorable experience with us throughout your stay and that the team has managed to exceed your expectations, thank you.I do feel very proud to have a team that manage to deliver excellent service to our guests, ensuring memorable stays.We look forward to welcoming you back to Royal Rose Hotel, Abu Dhabi on your next visit.Kind Regards,
by A verified traveler
Posted 9 Mar 2024
Be wowed and stay here. The ornateness of well, everything including the lifts stirs senses. The smell of Rose when you walk in the foyer is mesmerising. As staff match the surroundings with their service, their smile and their helpfulness. You probably won't want to leave the hotel but if you do the handiness to a whole lot of restaurants is wonderful.
Comment from Hotel Management
10 Mar 2024 by Christian Palacin , Hotel Management
Dear Bryan,Greetings from Royal Rose Hotel, Abu Dhabi! Thank you for choosing Royal Rose Hotel, Abu Dhabi for your recent stay and sharing your feedback. We are glad that you enjoyed your stay and appreciated the cleanliness and comfort, location, facilities, value for money and staff service at our hotel.Thank you once again and we will be looking forward to seeing you soon at in the near future. It would be an honor to have you and welcome you back in our hotel.Kind Regards,
by A verified traveler
Posted 8 Mar 2024
Magnificent experience
Comment from Hotel Management
10 Mar 2024 by Christian Palacin , Hotel Management
Dear Suliman, Greetings from Royal Rose Hotel, Abu Dhabi!We appreciate you for taking your precious time to write such a wonderful review regarding your recent visit to our hotel.It is always very rewarding to read that you were satisfied with your lovely stay and were impressed with the quality of our hotel and the attentiveness of the staff while you were here.We continuously strive to provide amazing experiences and everlasting memories to each and every guest.Please rest assured that your motivating comments will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests.We look forward to welcoming you back in the future and creating another memorable experience.Kind Regards,
by A verified traveler from Ilford
Posted 8 Mar 2024
Likes:
I was particularly enamored with the property's prime location and the grandeur of its lobby area, accentuated by a magnificent chandelier. The rooms boasted ample space and featured exceptionally comfortable beds, ensuring a restful stay. Additionally, the breakfast offerings provided a satisfying array of options, while the café presented a commendable menu, including enticing brunch and snack selections.
Dislikes:
Regrettably, my experience was marred by the demeanor of the front desk/reception staff, notably the male attendant on the afternoon of February 25th. Upon our arrival, fatigued from an overnight flight, I simply requested a glass of water. Rather than extending a gesture of hospitality, I was directed to purchase a bottled water from the onsite café, a gesture I found disconcerting for a reputed 5-star establishment, especially considering that complimentary water is typically provided in guest rooms.
Later that day, as we prepared for our excursions, I observed other guests being offered refreshing rose water drinks upon check-in. This discrepancy in treatment left me perplexed and somewhat dismayed, as I questioned why such a disparity in guest experience existed, and why we were not afforded the same courtesy.
Comparative Experience:
Having frequented numerous Hilton properties in the past, each of which consistently met and even exceeded my expectations, this particular establishment unfortunately fell short of the esteemed standards I have come to
Comment from Hotel Management
10 Mar 2024 by Christian Palacin , Hotel Management
Dear Rahul,Greetings from Royal Rose Hotel, Abu Dhabi! Thank you for your kind words about our staff and property. We are delighted to know that you enjoyed your stay with us especially the breakfast and all. I am writing to sincerely apologize for the inconvenience you experienced during your check in. Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to hear that we fell short of your expectations.I wish if you could have brought into the attention, we would have been more than happy to assist you.Once again, please accept our sincerest apologies for the inconvenience you experienced. We value your patronage and hope to have the opportunity to welcome you back to Royal Rose Abu Dhabi in the future, where we can provide you with the exceptional stay you deserve.Best regards,
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
10 Mar 2024 by Christian Palacin, Hotel Management
Dear Girivasan,Greetings from Royal Rose Hotel, Abu Dhabi!We appreciate you for taking your precious time to write such a wonderful review regarding your recent visit to our hotel.It is always very rewarding to read that you were satisfied with your lovely stay and were impressed with the quality of our hotel and the attentiveness of the staff while you were here.I do feel very proud to have a team that manage to deliver excellent service to our guests, ensuring memorable stays.We look forward to welcoming you back to Royal Rose Hotel, Abu Dhabi on your next visit.Kind Regards,
by A verified traveler
Posted 3 Mar 2024
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Comment from Hotel Management
5 Mar 2024 by Christian Palacin , Hotel Management
Dear Abbas,Greetings from Royal Rose Hotel, Abu Dhabi!We appreciate you for taking your precious time to write such a wonderful review regarding your recent visit to our hotel.We wanted to take a moment to express our heartfelt gratitude for the positive note you shared about your recent stay with us. Your kind words truly brightened our day and served as a wonderful reminder of why we are so passionate about providing exceptional hospitality experiences. We look forward to welcoming you back in the future and creating another memorable experience.Kind Regards,
by A verified traveler
Posted 2 Mar 2024
Rooms are nice good breakfast friendly staff
Comment from Hotel Management
3 Mar 2024 by Christian Palacin , Hotel Management
Dear Gary,Greetings from Royal Rose Hotel, Abu Dhabi! Thank you for choosing Royal Rose Hotel, Abu Dhabi for your recent stay and sharing your feedback. We are glad that you enjoyed your stay and appreciated the cleanliness and comfort, location, facilities, value for money and staff service at our hotel.Thank you once again and we will be looking forward to seeing you soon at in the near future. It would be an honor to have you and welcome you back in our hotel.Kind Regards,
by A verified traveler
Posted 1 Mar 2024
Overall our stay was great. Staff was very helpful. We got upgraded to a bigger room which was nice. The hotel had a lot of amenities which was nice although we didn’t use them all. We had one meal at the hotel which was fine for the convenience but we elected to get the rest of our meals elsewhere.
Comment from Hotel Management
1 Mar 2024 by Christian Palacin , Hotel Management
Dear Susana,Greetings from Royal Rose Hotel, Abu Dhabi! Thank you for choosing Royal Rose Hotel, Abu Dhabi for your recent stay and sharing your feedback. We are glad that you enjoyed your stay and appreciated the cleanliness and comfort, location, facilities, value for money and staff service at our hotel.Thank you once again and we will be looking forward to seeing you soon at in the near future. It would be an honor to have you and welcome you back in our hotel.Kind Regards,
by A verified traveler
Posted 19 Feb 2024
Great place, lots of restaurants and shops near by. Hotel staff and service is good
Comment from Hotel Management
21 Feb 2024 by Christian Palacin , Hotel Management
Dear Chiragkumar,Greetings from Royal Rose Hotel, Abu Dhabi!We appreciate you for taking your precious time to write such a wonderful review regarding your recent visit to our hotel.It is always very rewarding to read that you were satisfied with your lovely stay and were impressed with the quality of our hotel and the attentiveness of the staff while you were here.We continuously strive to provide amazing experiences and everlasting memories to each and every guest.Please rest assured that your motivating comments will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests.We look forward to welcoming you back in the future and creating another memorable experience.Kind Regards,
by A verified traveler
Posted 11 Feb 2024
Amazing
Comment from Hotel Management
12 Feb 2024 by Christian Palacin , Hotel Management
Dear Lovish,Greetings from Royal Rose Hotel, Abu Dhabi!We appreciate you for taking your precious time to write such a wonderful review regarding your recent visit to our hotel.I am delighted to hear that you have enjoyed a memorable experience with us throughout your stay and that the team has managed to exceed your expectations, thank you.I do feel very proud to have a team that manage to deliver excellent service to our guests, ensuring memorable stays.We look forward to welcoming you back to Royal Rose Hotel, Abu Dhabi on your next visit.Kind Regards,
