Ratings based on 898 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
They have definitely attempted to revive this particular hotel with a remodel. However, i do not think it was done completely appropriately. The room and lobby smell musty. Staff was excellent and it looks clean, other than the musty smell, and the area around the hotel is safe, so decent place to lay your head. I was a little miffed about the gentleman who was yelling on the balcony at 4am for 30 minutes. Restaurant selections around the hotel are great! All-in-all the okayest hotel i have been too in a while.
Comment from Hotel Management
11 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Lindsay, Thank you for your review and your scoring regarding your stay at the RED ROOF INN ABINGDON. We are happy to hear our staff was excellent, our hotel was clean, and we were close to great restaurant selections. Our apologies for the unpleasant smell you indicated and the noisy guest. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Jun 2024
The bathroom door was so misaligned from a broken hinge it would not shut properly. It looks like it has been broken fir a long time.
Comment from Hotel Management
11 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Gary, I am so sorry to hear that your most recent stay with us at RED ROOF INN ABINGDON did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an experience. You mentioned the bathroom door was misaligned. We take this quite seriously at Red Roof and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing your concern. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Jun 2024
Toilet is clogged up. People outside talking loudly through out the night into early hours of the morning. Did not get a good nights sleep
Comment from Hotel Management
10 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Dan, Thank you for your feedback following your stay with us at the RED ROOF INN ABINGDON. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an experience. You indicated the toilet was clogged and the guests were noisy. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 May 2024
The property was fine. Everything worked. The man who checked me in was very personable. I enjoyed my stay. I might stay there again next year when I return for the same event.
Comment from Hotel Management
17 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear George,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Abingdon. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our personable staff, everything worked and fine property Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 May 2024
Nice location. Stayed 2 nights. Clean comfortable room. Would stay again.
Comment from Hotel Management
13 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Raymond,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Abingdon. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice location, clean and comfortable room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
3 Jun 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Don. The staff and I at the Red Roof Inn Abingdon appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler from Largo
Posted 4 May 2024
It was and comfortable.
Comment from Hotel Management
6 May 2024 by Oniel Rediresponse Specialist, Hotel Management
I want to thank you John, for taking the time to post a review of your stay at the Red Roof Inn Abingdon. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
8 Jun 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Mitul. The staff and I at the Red Roof Inn Abingdon appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Teresa. The staff and I at the Red Roof Inn Abingdon appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
They are pet friendly very friendly staff the room was nice and clean and it was quiet we would definitely stay again
Comment from Hotel Management
15 Apr 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Brandon,Thank you for your comments after your recent visit at the RED ROOF INN ABINGDON. You complimented our very friendly staff, free pet policy, our nice and clean room and quiet property. We truly appreciate the kind remarks. Feedback from our Red Roof guest is always welcome as we seek to provide comfortable stays for all guests.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
