Ratings based on 804 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Lovely grand property awaits you when you drive in. We had a garden room in a newer part of the hotel. It's fair yo say it could do with a bit of facelift but nevertheless the room was clean, the bed very comfortable and extremely quiet. Buffet breakfast is very good - a huge choice for all including vegans. We tried the spa/pool which was really nice too!
Comment from Hotel Management
5 Jun 2024 by Char, Hotel Management
Dear Virginie,Thank you for choosing Milton Hill House as your hotel. We really appreciate the time you have taken to give us your feedback. We are delighted to hear that you found the hotel to be comfortable and the service you received to be excellent. We at Milton hill House strive to always provide all our guests with the highest standards of service and we are proud to hear that the team ensured a pleasant stay for you.We look forward to welcoming you back soon.Kind regards,CharlotteReception Manager
by A verified traveler
Posted 30 May 2024
Disappointed that no water bottles were available in room.
Comment from Hotel Management
2 Jun 2024 by Izzie, Hotel Management
Dear Owen,We recognise your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience and do our best to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,IzzieReception Assistant Manager
by A verified traveler
Posted 27 May 2024
The only bad thing was the bedroom unit at the back of the lovely big White House front was shabby and dirty outside. It needed cleaning or painting.
One male member of the household team was rude and quite happily let two sets of doors shut in our faces. Charming!
Everything else and everyone else was fab.
Comment from Hotel Management
29 May 2024 by Izzie, Hotel Management
Dear Rosemary,Thank you for choosing Milton Hill House and for leaving your honest review.It is great to see you enjoyed your stay with us. I have shared your feedback with the leadership team. We will work to improve our guest experience and do our best to prevent this from occurring in the future.We hope to welcome you back again soonKind regards,IzzieReception Assistant Manager
by A verified traveler
Posted 26 May 2024
Our second stay in two months. We very much like it there. Inside the rooms are clean and comfortable. Parking was good out the front. Pool and sauna quite and relaxing.
Comment from Hotel Management
29 May 2024 by Izzie, Hotel Management
Dear Colin,Thank you for choosing Milton Hill House as your hotel. We really appreciate the time you have taken to give us your feedback. We are delighted to hear that you found the hotel to be comfortable and the service you received to be excellent. We at Milton hill House strive to always provide all our guests with the highest standards of service and we are proud to hear that the team ensured a pleasant stay for you.We look forward to welcoming you back soon.Kind regards,IzzieReception Assistant Manager
by A verified traveler
Posted 19 May 2024
Whilst the hotel was reasonable it was looking very shabby with peeling pain on internal and external surface, including the bedroom and bathroom. Could be a great hotel if it had some money spent on it.
Comment from Hotel Management
21 May 2024 by Izzie, Hotel Management
Dear Mark,Thank you for taking the time to let us know about your experience while staying with us here at Milton Hill House. We do apologise we did not meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Isabel MurrayReception Assistant Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by Izzie, Hotel Management
Dear John,Thank you for choosing Milton Hill House as your hotel. We really appreciate the time you have taken to give us your feedback. We are delighted to hear that you found the hotel to be comfortable and the service you received to be excellent. We at Milton hill House strive to always provide all our guests with the highest standards of service and we are proud to hear that the team ensured a pleasant stay for you.We look forward to welcoming you back soon.Kind regards,IzzieReception Assistant Manager
by A verified traveler
Posted 9 Apr 2024
Having stayed at Milton Hill House several times before, I was quite disappointed this visit.
Firstly upon stood at the reception to check in the staff continued with their noisy conversation for a while. I was made to wait a few minutes to be checked in!!
Then after a long journey, I arrived at my room to freshen up, to find the shower only dribbled. Very poor start indeed.
After a lengthy trek bad to reception I was offered a different room. Thankfully it was a nice quiet room where the shower worked with running water, which was worth the aggro of moving everything to another room.
I used the leisure facilities to find the pool/ hot tub was dirty, changing rooms very small, and the gym was rather basic.
The whole facilty is in need of TLC as paint was peeling off window frames, weeds were growing everywhere, carpets were discoloured, and everywhere looked pretty tired.
Saying that i do like the location, the history of the house, and the delightful Izzy on reception went out of her way to ensure my stay was as enjoyable as possible.
Comment from Hotel Management
13 Apr 2024 by Char, Hotel Management
We recognise your time is valuable and appreciate the feedback you have provided.We do apologise we did not meet your expectations during your stay with us. To better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience and do our best to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,CharlotteReception Manager
by A verified traveler
Posted 27 Mar 2024
Nice grounds
Friendly staff
Good for dogs
Comment from Hotel Management
13 Apr 2024 by Char, Hotel Management
Dear Abbi,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,CharlotteReception Manager
by A verified traveler
Posted 23 Mar 2024
The staff are so welcoming and friendly. We stayed in a wing which, while not the most welcoming looking from outside, actually offers warm, large, nicely decorated rooms, with a comfortable bed and excellent shower. Elasewhere, the hotel is full of character and charm (the Italian garden particularly catches the eye), contrasted with a modern pool, sauna and steam room. Finally, the jacuzzi is excellent, although the button to operate the bubbles is currently difficult to operate - bear with it. Overall, superb value for money - already booked to return in a month’s time.
Comment from Hotel Management
13 Apr 2024 by Char, Hotel Management
Dear Craig,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,CharlotteReception Manager
by A verified traveler
Posted 22 Mar 2024
Very nice room in garden block. Clean comfortable and with tea and coffee facilities. Nice toiletries in bathroom. This is very much a conference centre which might not suit people who are looking for more than a couple of nights stay.
Comment from Hotel Management
13 Apr 2024 by Char, Hotel Management
Dear Susan,Thank you for choosing Milton Hill House and for leaving your honest review.It is great to see you enjoyed your stay with us. I have shared your feedback with the leadership team. We will work to improve our guest experience and do our best to prevent this from occurring in the future.We hope to welcome you back again soonKind regards,CharlotteReception Manager
