Ratings based on 368 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Fine for one night stay
by A verified traveler
Posted 11 May 2024
The carpet in the room was stained and dirty. The television didn't work. The fixtures in the bathroom were loose, some broken. There was no way to get into the hotel except walking up 10 stairs with a very heavy suitcase. Actually, that's not true. To leave the hotel, I asked if there was a way out without the stairs. The kind receptionist took me out a staff-only door which was a filthy, smelly alley. Finally, I left a piece of sentimental jewelry in the room, notified Reception and asked for its return. The receptionist said Housekeeping had left (it was 2 pm) but she said she herself would follow up and call me back. I then emailed the hotel confirming my call and advising of the lost jewelry. Two days later, I've still not heard anything. Pretty sure my jewelry was taken. Do not stay here.
Comment from Hotel Management
19 Jun 2024 by Adrian General Manger, Hotel Management
Thank you for your reviewI'm sorry your stay was not to your satisfaction, if your issue was not sorted by our Reception team please contact me direct.
by A verified traveler
Posted 11 Apr 2024
Great stay at the Rox Hotel, room was immaculate, WiFi brilliant and staff all very friendly, looking forward to staying there again.
by A verified traveler
Posted 5 Apr 2024
Lovely Staff but the hotel is situated in a run down area. I need to get a hotel near the railway station and this fits the bill.
The staff’s friendliness and helpfulness will ensure I return.
Comment from Hotel Management
6 Apr 2024 by Adele, Hotel Management
Thank you Doreen for your positive revue , we look forward to having you visit us again in the futer :-)
by A verified traveler
Posted 29 Mar 2024
by A verified traveler
Posted 22 Mar 2024
Accessibility to city centre
by A verified traveler
The nicest staff you’ll meet.
Posted 12 Mar 2024 on HotelsThe staff are superb! Nothing is too much trouble and they genuinely care that your stay meets your satisfaction. Be aware however that there are no restaurant or bar facilities and that a cooked breakfast is not available - continental only.
by A verified traveler
Posted 9 Mar 2024 on Hotels
by A verified traveler
Posted 9 Mar 2024 on Hotels
by A verified traveler
Posted 8 Mar 2024 on Hotels
Staff were welcoming. Decor in poor condition Bedding did not very clean. Continental breakfast reasonable selection
