Ratings based on 1,281 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2023
The reception were poorly briefed. The dining staff were excellent. The swimming pool and the ability to watch kayaking from our room was a delight.
Comment from Hotel Management
13 Nov 2023 by Reception, Hotel Management
Good evening Jean,Thank you for your feedback - it is very much appreciated.Nice to hear, that you had a pleasent stay and enjoyed the pool and view.However, we are sorry that you were poorly briefed in the reception, and we will definitely take it to heart :-)We hope to see you again sometime.Best regardsHelnan Marselis Hotel
by A verified traveler
Posted 27 Oct 2023 on Hotels
Comment from Hotel Management
29 Oct 2023 by Reception, Hotel Management
Dear Rachel. Thanks for your very nice review. We are happy that you enjoyed your stay here and we hope to be able to welcome you another time :)Kind regards Helnan Marselis
by A verified traveler
Posted 26 Oct 2023 on Hotels
Comment from Hotel Management
27 Oct 2023 by Receptionen, Hotel Management
Dear Harry, Thank you for your review.
by A verified traveler
Not quite 4 stars
Posted 22 Oct 2023 on HotelsNot a 4 star experience. I can't exactly put my finger on it. The reception was welcoming, nice view of the sea, pool, fitness and exceptionalbeds. But small things weren't good enough: a piece of wood stucking out beside the aged buttons by the bed, worn frame on the bathroom mirror and old water chalk residue in the corners of the bathroom. The breakfast was also underwhelming.
Room 146
Comment from Hotel Management
22 Oct 2023 by Receptionen, Hotel Management
Hi Mark.We are sorry that you were disapointed of the rooms conditions, thanks for letting ud know the room number, so we know which room to uptimize. We hope that the good service, location, view of the sea and pool and fitness area made your stay here worth it. We hope to be able to welcome you another time.Kind regards Helnan Marselis Hotel
by A verified traveler
Posted 12 Oct 2023
Right in front of the ocean!
Comment from Hotel Management
13 Oct 2023 by Receptionen, Hotel Management
Dear Sabine, Thank you very much for your feedback, we really appreciate it! We are happy to read that you enjoyed your stay and our beautiful view.
by A verified traveler
Posted 22 Sep 2023
Nice
Comment from Hotel Management
26 Sep 2023 by Reception, Hotel Management
Hej Rene Tak for dit søde ord. Vi håber du havde et godt ophold og vi kan byde dig/jer velkommen en anden gang. Mange Hilsner Helnan Marselis Hotel
by A verified traveler
Good, not 4 stars
Posted 18 Sep 2023 on HotelsRooms are spacious and well equipped, however walls seem to had a better days as there was a layer of dust on the whole wall by the bed. Outdoor furniture was very dirty from birds fallings. Wooden floor deserves some deeper attention as it was very scratched up. Bathroom was relatively clean but there was a hole in the shower separator which led to a flood in the bathroom so we had to use extra towel to dry it.
The staff was very helpful and friendly. Receptionists always available at the reception so slew had everything resolved in a seconds.Swimming pool area and gym was clean and well stocked.
Food was great and plenty of choices.
I would come back for the see view that was absolutely stunning. Price wise it was a bit overpriced as I didn’t find enough points to give 4 stars.
Comment from Hotel Management
19 Sep 2023 by Reception, Hotel Management
Dear Klara,Thank you very much for this informative and detailed desctription of your stay with us.We are very happy to read, that your overall stay was pleasent and that you enjoyed it!We must apologize for the things mentioned regarding the lack of maintenance, this is of course something we will look into, and make sure to be more throughout going forward, in all places of our hotel.We really thank you for giving us this feedback, and hope to be able to be your host again some other time :)
by A verified traveler
Posted 8 Sep 2023
This is certainly somewhere to stay at for the views! The rooms on the higher levels are spacious and provide gorgeous views of the sea. If you stay here, I’d plan on having a lot of activities planned as the hotel itself needs some work. The rooms are pretty bare-bones and the toiletry supply is quite low. Great breakfast and would recommend staying here in the summer.
Comment from Hotel Management
9 Sep 2023 by Reception, Hotel Management
Thank you so much for your feedback, it means a lot to us. We are so glad you enjoyed your stay with us, the beautiful location and the breakfast. We hope to see you again soon. Kind regardsHelnan Marselis
by A verified traveler
Posted 11 Jul 2023
Comment from Hotel Management
1 Aug 2023 by Reception, Hotel Management
Dear Heather,Thank you for your feedback on your stay with us!We hope you have enjoyed it, and wish you a great day.
by A verified traveler
Posted 12 Jun 2023 on Hotels
Comment from Hotel Management
13 Jun 2023 by Receptionen, Hotel Management
Hej Ellen,Tusind tak for din feedback - den er vi enormt glade for!Dejligt i har haft et godt ophold, vi håber på at se jer igen :-)Venlig hilsenHelnan Marselis Hotel
