Ratings based on 365 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
14 Dec 2023 by Your Leonardo Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by Your Leonardo Team, Hotel Management
Dear Riaz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
No Restaurant Facilities
Posted 19 Sep 2023 on HotelsI booked this hotel because it had a restaurant.
During my 4 day stay there was a coach trip in the hotel and this took over the restaurant with a buffet for the coach trip. There was no restaurant menu for the other guests and this was very disappointing.
Comment from Hotel Management
25 Sep 2023 by Your Leonardo Team, Hotel Management
Dear Garry,We regret to hear about the inconvenience you experienced during your stay. At Leonardo Hotel Aachen, our aim is to provide all of our guests with an exceptional dining experience. We understand that the absence of a regular restaurant menu during your stay did not meet your expectations. Though our dining arrangements can sometimes vary based on special events or large groups, we aim to ensure all our guests have an enjoyable and satisfying meal.We hope you found the rest of your stay comfortable and that you will give us another opportunity to serve you better in the future.Kind regards,
by A verified traveler from Grayslake
Posted 7 May 2023
Comment from Hotel Management
30 May 2023 by Your Leonardo Team, Hotel Management
Dear Konstantin,Thank you very much for your great review about your recent stay at our hotel.We hope to see you soon again and wish you all the best. Kind regards from Aachen,
by A verified traveler
Posted 3 May 2023
Comment from Hotel Management
24 May 2023 by Ihr Leonardo Team, Hotel Management
Liebe Krista,herzlichen Dank für Ihre Bewertung, über die wir uns sehr gefreut haben. Wir hoffen Sie schon bald wieder einmal als Gast bei uns begrüßen zu dürfen. Viele Grüße aus Aachen
by A verified traveler
Posted 5 Dec 2022 on Hotels
Comment from Hotel Management
12 Jan 2023 by Kerstin Seidel, Hotel Management
Sehr geehrte Julie,herzlichen Dank für Ihre schöne Bewertung. Wir freuen uns das Sie einen erfreulichen Aufenthalt in unserem Leonardo Hotel Aachen hatten und hoffen Sie bald wieder begrüßen zu dürfen.Leonardo Hotel AachenKerstin SeidelTeamleiterin Front Office
by A verified traveler
Posted 3 Aug 2022 on Hotels
by A verified traveler
Posted 19 Jul 2022
Room designed nice. Clean.
by A verified traveler
Posted 15 Nov 2021 on Hotels
Good experience. Nice room, good breakfast.
by A verified traveler
Posted 3 Sep 2021 on Hotels
