Ratings based on 479 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Great facilities. Would be nice to get faster service at reception though.
by A verified traveler
Posted 4 Apr 2024
Very convenient to the downtown and historic sites
Comment from Hotel Management
8 Apr 2024 by Benedikt Fischer, Front Office Manager, Hotel Management
Hallo Dirk,vielen Dank für Ihr positives Feedback. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,
by A verified traveler
Posted 6 Mar 2024
The staff were very friendly and helpful. The room was good and comfortable. The blankets were super small. But that was OK.
Comment from Hotel Management
7 Mar 2024 by Benedikt Fischer, Front office Manager, Hotel Management
Dear Ervin,Thank you for taking the time to share your review.We're delighted to hear that our staff's friendliness and helpfulness made a positive impact on your stay, and that you found comfort in our accommodations. Our team takes pride in providing thoughtfully designed rooms to ensure you can make the most out of your stay. While the blankets did not meet your expectations, we hope that the overall comfort of our special Dream Maker mattresses added to a restful night's sleep. Rest assured, we are always seeking ways to enhance every aspect of our guests' experience.We hope to have the opportunity to welcome you and your wife back in the future for an even better experience. Kind regards,Benedikt Fischer, Front office Manager
by A verified traveler
Very nice!
Posted 27 Jan 2024 on HotelsGood location and all around a very niche hotel… only item i would downgrade is the price for parking at the hotel.
Comment from Hotel Management
15 Feb 2024 by Benedikt Fischer, Front office Manager, Hotel Management
Dear Guest, Thanks for this review.We're absolutely thrilled you found our hotel to be a gem in the perfect spot to explore the city's charm! It's wonderful to know you could soak in the sights and sounds of Aachen with ease, and we hope our elegant minimalist design added a touch of serenity to your stay. As for the parking, it's a rare find in the city centre, and we're sorry if the cost took away a bit of the sparkle from your experience. Rest assured, we offer the convenience of an underground lot and a Tesla charging station for those electric moments!We hope that we have the opportunity to see you again soon. Kind regards,Benedikt Fischer, Front office Manager
by A verified traveler
Posted 22 Dec 2023 on Hotels
by A verified traveler
Posted 11 Dec 2023 on Hotels
by A verified traveler
Old Town heights
Posted 8 Dec 2023 on HotelsA superb hotel just on the edge of Aachen's famous old town. Breakfast in the rooftop restaurant is a must.
Comment from Hotel Management
18 Dec 2023 by Benedikt Fischer, Assistant Front Office Manager, Hotel Management
Dear Ralph,Our sincerest thanks for this positive review of your stay at our hotel.We're delighted to hear you enjoyed the breakfast in our rooftop restaurant, which offers a variety of regional and healthy options alongside breathtaking views of the city. It is gratifying to know that the cleanliness of our hotel, the overall condition, and the service provided by our team met your expectations. Your comfort is our priority, and we're pleased that our special Dream Maker mattresses contributed to a restful stay.We look forward to welcoming you back. Best wishes,Benedikt Fischer, Assistant Front Office Manager
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 19 Nov 2023 on Hotels
by A verified traveler
Posted 3 Nov 2023 on Hotels
