Ratings based on 303 Verified Reviews
3.6 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Ok for a night off season
Posted 17 Feb 2024 on HotelsIt was self service and it workt ok
But it is old but ok beds ar good
Did not try the breakfast so no coment on that one
Comment from Hotel Management
17 Feb 2024 by Hotel Østersø, Hotel Management
Dear Nils,Thanks a bunch for sharing your thoughts on your recent stay with us! We're thrilled to hear that you found our self-service setup to your liking. It's all about that DIY spirit, right?Glad to hear the beds got a thumbs up from you! We like to think of them as vintage classics - just like a fine wine, they only get better with age!As for breakfast, well, we'll have to work on our mind-reading skills to decipher your thoughts on that one, but we'll take it as a good sign that silence speaks volumes!Thanks again for choosing us for your off-season getaway, Nils. We hope to welcome you back for another laid-back stay soon!Cheers,Hotel Østersø
by A verified traveler
Posted 21 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Hotel Østersø, Hotel Management
Dear Bodil,Thank you for taking the time to share your feedback about your recent stay at Hotel Østersø. We value your input as it helps us improve our services.It seems that you've rated your experience as 4 out of 10, and we're sorry to hear that your stay did not meet your expectations. We would greatly appreciate it if you could provide more specific details about what aspects of your stay you found lacking so that we can address them and improve.Your satisfaction is important to us, and we are committed to making our guests' experiences as comfortable and enjoyable as possible. If there are any particular concerns or suggestions you would like to share, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Warm regards,Hotel Østersø
by A verified traveler
Posted 20 Dec 2023 on Hotels
Comment from Hotel Management
21 Dec 2023 by Hotel Østersø , Hotel Management
Dear Ivar,Thank you for your recent stay at Hotel Østersø and for taking the time to leave a rating on Hotels.com. Seeing that we have received a 2 out of 10 score, it's clear that your experience did not meet the high standards we strive to provide our guests.We're genuinely concerned to see such a low rating and would greatly appreciate any specific feedback you can provide. Your insights are crucial for us to understand where we may have fallen short and what areas require immediate attention and improvement.Whether your concerns lie with our service, facilities, room comfort, or any other aspect of your stay, we are here to listen and learn from your experience. Our goal is always to ensure that every guest leaves feeling satisfied and valued, and it seems we have some work to do to reach that goal based on your experience.We hope you will consider reaching out to us with more details about your stay, and we would welcome the opportunity to make things right. Your satisfaction is important to us, and we hope to have the chance to welcome you back in the future for a more positive experience.Warm regards,Hotel Østersø
by A verified traveler
Posted 15 Dec 2023 on Hotels
Comment from Hotel Management
16 Dec 2023 by Hotel Østersø , Hotel Management
Dear Bo,Thank you for taking the time to leave a review on Hotels.com. We've noted your score of 4 out of 10, and it's clear that there's significant room for improvement to meet the high standards we set for Hotel Østersø.While we're missing specific details on what aspects of your stay influenced your rating, we take this feedback seriously. Whether it relates to our service, facilities, cleanliness, or overall experience, we're committed to understanding and addressing these areas.We truly value your input as it is crucial for our ongoing efforts to enhance our service and offerings. If you're open to sharing more detailed feedback, we would be grateful to hear your thoughts. This would help us to better understand your experience and take specific steps to improve.We hope that you will consider staying with us again in the future, giving us the opportunity to provide you with a much more enjoyable and satisfying experience, truly reflective of what Hotel Østersø aims to offer.Warm regards,Hotel Østersø
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
21 Dec 2023 by Hotel Østersø , Hotel Management
Dear Peter Aaslev,Thank you for taking the time to leave us a rating on Expedia. We see that you've given us a 2 out of 5, and it's clear that there are areas where we did not meet your expectations during your stay at Hotel Østersø.We genuinely value your feedback, as it is crucial for us to understand our guests' experiences so we can continuously improve. If there were specific aspects of your stay that were disappointing – whether related to our facilities, service, cleanliness, or overall comfort – we would greatly appreciate additional details. This will help us to address these issues more effectively and ensure a better experience for all our guests.We are committed to providing a high-quality experience for our guests, and your input plays a significant role in helping us uphold this commitment. We hope to have another opportunity to welcome you in the future, where we can demonstrate the improvements made and provide a stay that truly reflects the standards we strive for at Hotel Østersø.Warm regards,Hotel Østersø
by A verified traveler
Posted 23 Nov 2023
Comment from Hotel Management
16 Dec 2023 by Hotel Østersø , Hotel Management
Dear Gitte,Thank you for taking the time to leave us a review on Expedia. Seeing that we have received a 2 out of 5 rating, it's clear that there were aspects of your stay at Hotel Østersø that didn't quite meet your expectations. We take your feedback seriously, as it's essential in helping us improve our services and guest experience.While we wish we had a bit more detail to understand the specific areas where we fell short, we are committed to learning from your feedback. Whether it was our facilities, the room comfort, or our service, we want to ensure that future stays are more satisfying and enjoyable for all our guests.If you're willing to share more about your experience, we would greatly appreciate it. Your insights are invaluable for us to make the necessary improvements.We hope you will consider giving us another opportunity to provide you with a stay that truly reflects the high standards we strive to achieve.Warm regards,Hotel Østersø
by A verified traveler
Posted 14 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Hotel Østersø, Hotel Management
Dear Inger,Thank you for taking the time to leave a rating for your stay at Hotel Østersø. We notice that we have received a score of 4 out of 10 from you, and this certainly gives us pause. We are committed to providing our guests with a memorable and enjoyable experience, so it's clear we have some areas to improve upon.We would be extremely grateful if you could share more specific details about your stay. Understanding the particular aspects that led to your dissatisfaction is crucial for us. This feedback allows us to address any shortcomings effectively and to ensure that future stays for you and other guests are much more enjoyable.Please know that your comfort and satisfaction are very important to us, and we take your feedback to heart. We hope you will consider providing us with more detailed insights either through Hotels.com or by contacting us directly.We would appreciate the opportunity to welcome you back in the future, with the hope of not only meeting but exceeding your expectations.Warm regards,Hotel Østersø
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Hotel Østersø, Hotel Management
Dear Britt,Thank you for taking the time to leave a rating for your recent stay at Hotel Østersø. We're genuinely concerned to see such a low score, as it indicates that your experience with us was not up to the standards we strive to provide.We would greatly appreciate it if you could provide us with more details about your stay. Understanding what specifically didn't meet your expectations is crucial for us to address these issues and ensure they are rectified for future guests.Your comfort and satisfaction are of the utmost importance to us, and we are committed to making improvements based on the feedback we receive. Please feel free to reach out to us directly with any further comments or concerns.We hope to have another opportunity to host you, under better circumstances, where we can demonstrate our commitment to guest satisfaction and quality service.Warm regards,Hotel Østersø
by A verified traveler
Posted 8 Nov 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by Hotel Østersø, Hotel Management
Dear Christoffer Kold,Thank you for taking the time to rate your stay at Hotel Østersø with a 6 out of 10. While we're glad you chose to stay with us, it seems we have room for improvement to fully meet your expectations.We would greatly appreciate any further feedback you could provide on specific aspects of your stay that you enjoyed or areas where you think we could do better. Our guests' comfort and satisfaction are paramount, and your insights are essential in helping us enhance our services.Please consider giving us another opportunity to host you in the future, where we hope to provide you with an experience that scores a resounding 10/10.Warm regards,Hotel Østersø
by A verified traveler
Posted 2 Nov 2023 on Hotels
Comment from Hotel Management
3 Nov 2023 by Hotel Østersø, Hotel Management
Dear Bjarne,Thank you for taking the time to rate your stay at Hotel Østersø with a fantastic 8 out of 10! We are thrilled to know that we were able to meet your expectations in many aspects of your experience by the water's edge.If there's any particular element of your stay that stood out or any area where you feel we could improve, we'd love to hear from you. Your feedback is invaluable in helping us enhance our services.We look forward to the pleasure of welcoming you back to Aabenraa for another stay that we hope will be a perfect 10!Warm regards,Hotel Østersø
