Ratings based on 537 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
I booked a room with a terrace and was shocked to find I had to climb a flight of stairs to get to my room once I entered the door! I was able to get help from the very friendly staff at the hotel since I wouldn't have been able to carry my luggage up the stairs without assistance. The view from my room was spectacular and made this inconvenience worth my trouble. I would have preferred to have learned about the stairs when I read the description of the room. It was quite a surprise when I unlocked the door!
by A verified traveler
Posted 7 May 2024
Everything!!!! Maria Jose in the Restaurant!!! Excellent service!!! Breakfast very very good!! People in the reception amazing!!!
Comment from Hotel Management
14 May 2024 by Ana Gurriaran, Front office Manager, Hotel Management
Dear Matias,Thank you for such a great review.We are thrilled to hear that Maria Jose provided you with excellent service at our restaurant, reflecting our commitment to a strong service culture. Your commendation of the gastronomic experiences at our breakfast buffet is much appreciated; we take pride in offering a variety of local and international flavors to start the day right. It's fantastic to know that our reception team made a great impression on you, ensuring your room experience was seamless and enjoyable.We look forward to seeing you again soon.Best regards,Ana Gurriaran, Front office Manager
by A verified traveler
Posted 4 May 2024
Nice hotel. Very convenient for beach and walking into the old part of town
Comment from Hotel Management
14 May 2024 by Ana Gurriaran, Front office Manager, Hotel Management
Dear Victoria, Thank you very much for this kind review.We truly appreciate that you choose to visit us and it is a pleasure to know that our convenient location met your needs and expectations.We look forward to the pleasure of welcoming you back. Many thanks again,Ana Gurriaran, Front office Manager
by A verified traveler from Miami
Posted 13 Apr 2024
Great staff and location
Comment from Hotel Management
15 Apr 2024 by Ana Gurriaran, Front office Manager, Hotel Management
Dear Juan,Thank you for this positive review of your stay with us.We're thrilled to hear that our staff's dedication to service culture made a positive impact during your stay and that our prime location provided the perfect setting for your visit. It's wonderful to know that the room cleanliness met your expectations, reflecting our commitment to providing a superior room experience. Our team strives to ensure every guest enjoys their time with us, and your acknowledgment of our hotel condition and service is greatly appreciated.We hope to welcome you back.Best wishes,Ana Gurriaran, Front office Manager
by A verified traveler from Doral
Posted 11 Apr 2024
La vista del hotel es Expectacular, la zona donde esta hubicado excelente, el personal super amable, la limpieza en general esta muy bien, pero las habitaciones tienen muchisimo ruido y muchisima claridad, tienen que mejorar sobretodo el tema del ruido, es casi imposible descansar del ruido que hay en las habitaciones.
Comment from Hotel Management
15 Apr 2024 by Ana Gurriaran, Front office Manager, Hotel Management
Querido Jesus,Gracias por sus comentarios acerca de su estancia en nuestro hotel.Nos complace enormemente saber que la ubicación del hotel y la amabilidad de nuestro personal han contribuido a una experiencia positiva durante su visita. Es un honor recibir comentarios positivos sobre la limpieza de nuestro establecimiento y nos enorgullece proporcionar un ambiente acogedor y un servicio de excelencia. Entendemos que el ruido y la claridad en las habitaciones han sido un inconveniente para usted y lamentamos cualquier molestia que esto haya podido causar. Queremos informarle que estamos trabajando proactivamente en la mejora de nuestras instalaciones para el 2025, lo cual incluye atención a los detalles mencionados. Apreciamos sus observaciones ya que nos brindan la oportunidad de mejorar la experiencia en la habitación para todos nuestros huéspedes.Confiamos en que repita la experiencia con nosotros. Entre tanto, reciba nuestros más cordiales saludos,Ana Gurriaran, Front office Manager
by A verified traveler
Posted 25 Feb 2024
by A verified traveler
Posted 2 Feb 2024
amazing hotel
by A verified traveler from San Juan
Posted 18 Jan 2024
by A verified traveler from Santo Domingo
Posted 9 Jan 2024
by A verified traveler
All wrong
Posted 18 Nov 2023 on HotelsThe worse experience, the room was dirty and old smell, no AC it was hot and we call front desk for help and the solution was a fan, ridiculous! The mini bar was off, but the time the we was ready to drink something everything was hot. We ask for room service, the pizza was so bad, give us stomachache. We love Melia but the location will necer recommend. Sorry
