Downstate New York 4 Stars Hotels

"Beautiful views and best location in Times Square "

"The breakfast is OK. But we had a problem, From the very first day, we noticed that the toilet in our room was not working properly and we called the front desk. They told us it would be fixed. The next day, it worked a little better but not 100%, until, at night, it completely overflowed and we could not use it. Someone came at night but was unable to repair it, so they told us the best solution was to change rooms. We waited for a call about the room change until midnight, but no one called. We went to sleep and could not use the toilet all night or the following morning. Early in the morning, we went to the front desk to ask what was happening. No one knew anything, until Mr. Mohammed, with some difficulty (because he did not believe this was happening in the hotel), gave us another room. What a difference when everything works perfectly!"

"The room was nice enough, though it clearly had not been vacuumed and our window was stuck open."

"The bathroom is too small."

"The front desk person when I checked in was pleasant but the check out was just so rude "

"We loved the location, it’s down a one way side street so we didn’t hear sirens and other loud noises from our room. It was close to the subway and Times Square. It was very clean and the staff was very helpful and polite. Overall very happy with our stay. "

"Telephone is not working and no contact list number to call front desk or room service. Coffee maker machine was not working too - we informed to front desk everyday and no replacement. "

"Great location and great for families."

"Breakfast was good"