6/10 Okay
Gregory, Plymouth
Traveled with family and small children
May 17, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Ok, so like all resorts they’d like to upsell once you arrive, I get it, but with two kids melting down it was a little infuriating to try to sell us some extra packages once we checked in, we thought we were getting our bags delivered to our room but we’re ushered to a desk and told we could get a feee something but only if we signed up right now, hey nothing is free and was at least twenty minutes of back and forth to just say no thank you and then be told where we could request our bag delivery. So that’s the hello. The app the app the app, ok I’m no techno phobe but I came here to get away from my phone as well, but if you want a reservation or to know anything it’s all in the web..scan the qr and all your questions will be answered..wrong. The tv channel listing just says TV, there is no paper map in your room or a book on amenities, and all reservations go live at 7:00 and are all gone by 7:00, just stare at your screen to learn anything you want to know about GR, which does not stand for great. The food was mediocre on its best day. There is zero variety, and the burgers and dogs by the pool you wouldn’t serve to your enemy. And guess what else they don’t have as part of your unlimited food and beverage selections. No sparkling wine or champagne, that’s for preferred members only. Even on Mother’s Day my wife couldn’t get a mimosa, so she complained and finally after a half hour a manager said she would send up a bottle of champagne. But they never did. Out of letters
Gregory
Stayed 6 nights in May 2024