"This was my second time staying here. Everyone was very polite and helpful. Room was super clean. Nice and cool inside. Amazing view of the Ferris wheel from the room. Will stay here agaib"
"The rooms was very clean and smells good staff was super friendly and always helping the best part was the breakfast we went every morning also they have laundry don’t need detergent or fabric softener it’s all build in about 600 yen or less"
"We had a wonderful stay at Hotel New Grand Yokohama. The view from our room was absolutely breathtaking, and the location was perfect—within easy walking distance of both Yokohama Chinatown and Motomachi.
This was a special birthday trip for my elderly mother, and we were deeply touched when the staff member who escorted us to our room wished her a happy birthday. That thoughtful gesture made our stay even more memorable.
The traditional Japanese breakfast was exceptional, with outstanding quality and attention to detail.
What impressed us most was how well the entire hotel is maintained. It was clear that everyone—from the maintenance team to the hospitality staff—takes great pride in caring for this beautiful historic hotel.
Thank you for making our stay so special. We would be delighted to return on our next visit to Yokohama."
"Easy access to train station and close to cafes and restaurants. Walkable to a lot of shopping areas.
Because it was close to the train station, it was easy to get to a lot of landmarks.
Staff were professional and were helpful. They answered all of my questions about luggage delivery service. Which is a plus to be able to drop off at the lobby for delivery to your next location."
"I can’t find a single point of complaint of this hotel. Staff are extremely helpful even if you can’t speak fluent Japanese. Room is clean, amenities are great (WiFi, free water, inexpensive laundry machines, free coffee and tea, and etc). The location is great, drug/convenient store just right next to the hotel, 3 mins walking to Yokohama station, 5 minutes walk to shopping centers and malls. Not to mention all the nearby restaurants."
"This property is just awesome. Everything from room size, property cleanliness, food options around the area, convenience to train lines, are just some of the reasons this hotel is an absolute must-stay. 10/10 recommend! Perfect for all types of travelers(couples, singles, families, first timers to Japan etc.)"