Twin Rivers Hotels

"Very good and clean room, breakfast was great."

"Upon arrival the staff were very welcoming and helpful, the hotel was clean and tidy with a nice selection of drinks a the bar. The room was extremely clean and tidy was very impressed by it although have a short stay i would have liked for there to have been a fridge. Apart from that the room was great clean fresh bedding little sofa. A/c along with all the compliments in the room and shower. Room cleaning was done daily and they did a lovely job too. Breakfast had a good variety from cereal and fruit to a full English. Although the hash browns were not to my liking. Everything else was great. Really could not have knocked my stay and would definitely recommend and return again in the future. Thanks very much for a pleasant stay. 10/10"

"A lovely place but unfortunately let down by rude staff, bad room placement and broken air conditioning. There was a wedding taken place and the music went on into the night, between this and the broken air conditioning, our young baby was disturbed through the night. We contacted Gary the nightporter who was helpful and explained they knew it was an issue and to raise it with management the following day. We contacted management by email in the end as no one was available the following day. I was contacted by Vicky, who did offer a tokenistic 20% off on future bookings but implied I had lied about all issues and failed to respond when I queried her approach. Really disappointing, at over £200 a night - we got no sleep and our baby really didn’t enjoy the next day owing to his discomfort in the night. A real shame that it could have been resolved so easily with effective customer service and a kind manner."

"I had a lovely stay. Clean room and helpful staff"

"Absolutely Terrible avoid . 2200 hours a male member of staff entered our room whilst we were in bed , nearly called Police . Lift permantly broken . Room cleaned once in 8 days Had to ask for clean Towels . Shower water only tepid . No remote for TV asked for another , that was broken ,fixed it myself . Dont bother with it ."

"Perfect will stay again "

"Room clean, tidy and nice. Bed was comfy Food was average, stayed for t"

"Great stay, really friendly staff, good breakfast mushrooms were particularly great. We used swimming pool and steam room which were tired but great to use. "

"Bar menu was very limited & the dining room was closed. The room was poor even though it was supposed to be an ‘executive double .’ I really don't think the room had been serviced correctly after the previous guest . I needed to ask for a clean duvet cover. That says it all. However , the receptionist was very pleasant and very helpful. Apparently the hotel is due to be refurbished & in my humble opinion that cant come soon enough . Great view though !! "