Xscape Tulum is located in Tulum City Center, a neighborhood in Tulum, and is in a shopping district. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Playa Paraiso and Sian Ka'an Biosphere Reserve are two other places to visit that come recommended. Discover the area's water adventures with scuba diving, snorkeling, and boat tours nearby, or enjoy the great outdoors with horse riding.
Located close to Playa Paraiso and Tulum Mayan Ruins, Xscape Tulum provides a garden, a library, and a bar. Active travelers can enjoy cycling at this hotel. Treat yourself to a hot stone massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
Other perks at this hotel include:
An outdoor pool with sun loungers
Free self parking
Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
Tour/ticket assistance, luggage storage, and a front-desk safe
Room features
All guestrooms at Xscape Tulum boast thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
Bathrooms with designer toiletries and showers
Languages
English, Italian, Portuguese, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
24-hour roundtrip airport shuttle on request for a surcharge
Free secured, uncovered self parking on site
Food and drink
Daily cooked-to-order breakfast available for a fee: USD 8 to 15 for adults and USD 8 to 15 for children
A bar/lounge
A restaurant
Things to do
Bicycle rentals
Bicycle storage
Library
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
ATM
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Outdoors
Garden
Pool loungers
Spa
Deep-tissue massages
Hot stone massages
In-room massages
Prenatal massages
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair-accessible path of travel
More
3 buildings
3 floors
Built in 2014
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Bathroom
Designer toiletries
Hair dryer
Private bathroom
Shower
Towels
More
Air conditioning
Iron/ironing board on request
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately USD 8–15 for adults, and USD 8–15 for children
Airport shuttle fee: USD 130 per room (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum
Xscape Tulum Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 302 out of 494 reviews" "
10 - Excellent
302
Rating 8 - Good. 133 out of 494 reviews" "
8 - Good
133
Rating 6 - Okay. 27 out of 494 reviews" "
6 - Okay
27
Rating 4 - Poor. 16 out of 494 reviews" "
4 - Poor
16
Rating 2 - Terrible. 16 out of 494 reviews" "
2 - Terrible
16
9.2/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
4/10 Poor
Nitish
Traveled with partner
May 5, 2024
Disliked: Property conditions & facilities
They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!!
*** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it.
Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away.
***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door.
My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace.
There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.