Verified
2/10 Terrible
Verified traveler
Apr 20, 2021
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Verified traveler
Stayed 1 night in Apr 2021
Hotel Tulum City
2.5 star property
This peaceful retreat near Tulum's ancient Mayan Ruins offers a perfect balance of relaxation and exploration, with a sunny terrace for unwinding after adventures.
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Photo gallery for Hotel Tulum City
Hotel Tulum City sits in the heart of Tulum, where travelers can connect with in-room WiFi and park for free. The sun-kissed terrace provides a tranquil spot to relax when not exploring the nearby Mayan Ruins. Luggage storage makes arrival and departure hassle-free.
Reviews
2.02.0 out of 10
Popular amenities
- Parking included
- Free WiFi
- Air conditioning
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Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 30
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
This property does not allow children
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cash Breakage deposit: USD 30 per stay
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: USD 140 per vehicle (one-way)
- Late check-out fee: USD 30 (subject to availability)
- Credit card charges are subject to a surcharge of 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Frequently asked questions
Is Hotel Tulum City pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Hotel Tulum City?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Tulum City?
Check-out is at 11:00 AM. Late check-out is available for USD 30 (subject to availability).
Does Hotel Tulum City provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 140 per vehicle applies.
Where is Hotel Tulum City located?
Located in Tulum City Center, this hotel is 0.2 mi (0.3 km) from Dos Aguas Park and 2.3 mi (3.6 km) from Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 2 mi (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
2.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
2.0
Cleanliness
2.0
Amenities
10
Staff & service
2.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 1 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 1 reviews
2 - Terrible
1