Hotels near Toro Verde Nature Adventure Park

"I had a very unpleasant experience at this hotel and would not recommend staying here. To begin with, the lobby being located on the second floor made access difficult and inconvenient. Upon arrival, the staff was immediately rude and unwelcoming, which made me feel uncomfortable during check-in. When I entered my room, there was a strong musty odor. The bathroom was clearly not properly cleaned—the shower door and knob were covered in soap scum, and there was hair in the shower. The bed was also not adequately prepared, with only a mattress pad and a top sheet. I attempted to call the front desk using the room phone, but it did not work. I then had to go back down to the lobby to report the issues. When I explained my concerns, the staff member responded dismissively, stating, “Well, there’s no housekeeping here, so I don’t know what you want me to do.” I asked for cleaning supplies so I could address the situation myself, but she again responded in a condescending tone that she had no access to any supplies. When I asked for clean sheets, she told me I could come back down later to get them. I then requested a room change, but was told no other rooms were available. While I was still at the desk, another guest began checking in. I advised them to inspect their room before settling in, based on my experience. The staff member then said to them, “Don’t listen to her, she’s just mad,” which was extremely unprofessional. Finally, when I asked for a refund, I was told I ha"

"A room with a view, private pool, beach, and very safe! Staff was friendly and the restaurant was amazing!! 10 out of 10!!!"

"Impressive lobby and pool area. The ocean/beach area is run down and could be nice if they would rake it and spend an hour a day working on cleaning up the sand. The cement around the pool is chipping and hurts to walk on. An awesome free breakfast. We ate lunch 3 times from the pool bar and had dinner 4 times in the lobby. All meals were excellent. Room was big, but slightly dated (didn't bother us). We heard no noise of other rooms. We went mainly for a nice beach and nice pools. I would go back. Good for kids and very nice to have good food at the hotel for dinner. "

"Amazing location in Old San Juan. "

"Rooms were very dated for the price we paid. Rooms were also not very clean. My son found someone’s fake fingernail on the floor next to the bed. Hallways smelled musty but very cool compared to the inside of our room which had trouble keeping cool. Pools are very nice and restaurants are good. Time and energy have gone into keeping the grounds wonderful and picturesque, BUT the rooms were a huge disappointment. It "

"The room was so hot the ac didnt keep the room cold had a ton of ants in our room on the 8th floor th the fire alarm kept going off during the night and there was no one there in the middle of the night to fix it and it went off again the next night the double bed room included a couch bed which no adult can sleep on and not wake up needing a chiropractor will not be returning the views were nice though"

"Beautiful, unique place; very clean; in a fantastic location in the heart of Old San Juan, adjacent to Fort Cristobal; restaurants nearby; 24 hour desk; cute library; excellent rooftop area with views. The negatives were: our room wasn’t ready at the 4 pm check in time so we had to wait; the next day housekeeping didn’t leave a bath mat towel or wash cloths. We didn’t notice until about to shower. We asked at the desk and they said it would be sent right up and never arrived. Our room was nice but lacked windows we could see out of-however other rooms had balconies etc so I’m sure very nice. Our room was less expensive so that was okay. Desk people were very nice and friendly; lemon water was available in the lobby; water was in the room. No phone in the room to call the desk; I would stay here again! More pros than cons. Very safe area. "

"Outstanding, clean staff was great. I abandoned the other hotel I was in to come to the H.. I don’t even know What I was thinking."

"Property was clean and nice "