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Customer service was excellent! I left something in the lobby of the hotel washroom after checking out. Contacted the staff later and they shipped it from Tokyo to Osaka for me! Cost was paid on my own but the delivery was arranged for me and I really appreciate it.
The staff were fabulous, the location perfect right next to Tokyo Station, the breakfast was good and the room was wonderful - comfortable, quiet with all the amenities. Would stay there again. An excellent choice for Tokyo.
The room is very clean and spacious for our family of 4. The staff at the front desk was extremely helpful.
Good size room by Tokyo standards, everything mostly as expected. Love the 24-hour coffee machine in the lobby.
Stayed with 4 kids. Amazing property with super friendly staff, fantastic location with a 2min walk to JR Rail station. Could not be better. Well done
The hotel is a block away from the Imperial Gardens. In fact, the view in our room looked out over the gardens. The studio was equipped with a kitchen and all the necessary utensils. The room was beautiful and clean. The staff were excellent. The location is also excellent, just steps away from the ...
Located within a 10-15 minute walk from two metro stations, a train station, and a local tram minutes away. There are two 7-11 shops and 24 hour restaurants just downstairs within the block. The facility itself is very clean and comfortable. Not that they do not provide daily cleaning service.
The amenities were fantastic, and the room was very clean.
The neighborhood is quiet and the room size is just right for 2 persons.
Excellent convenient location Good value for the money but beds are a little low and the air- con / heater is little noisy.!!!!!
We (family of 4) really enjoyed this hotel/apartment. It’s clean, modern, and spacious enough for us not too trampled all over each other. Bunk beds are perfect for the teenager and the pre teen. It’s quiet and within close walking distance to train station and Ueno park.
The room is spacious. Friendly hotel staff. Short walk to public transportation. Environment friendly hotel. Spacious shower room with bath tub
Very clean and staff are accommodating and facility in perfect condition. Spa is really good
APA Hotel & Resort Nishishinjuku Gochome Eki TowerP3,621
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