Susworth Hotels

"Great breakfast service, served by lovely staff"

"Clean room, friendly staff great breakfast "

"Frech clean room - immaculate bathroom. Ideal for what we needed - a base for the night. Very reasonable price - free parking. Rapid EV chargers next door. Free breakfast was a bonus. Lovely friendly helpful staff. Thank you"

"Terrible check in experience. The hotel said they didn’t have my hotel.com booking (I had booked around 4 hours earlier). Receptionist was very unfriendly and extremely unhelpful. The lady at reception didn’t offer any advice other than to buy a new room and left me sat in reception for an hour whilst I tried to contact hotels.com on the phone, she didn’t offer me even the glint of a smile, a glass of water, an apology, nothing, instead she treated me like I was trying to steal a free nights stay even though I had a confirmation email with all details on. Terrible customer service experience. I booked this hotel specifically because it had a gym which I didn’t get to use as it had closed by the time I got to my room. A smile and a “don’t worry we’ll help sort it” would have gone a very long way. Lacking some very basic customer service skills. "

"Always stop at this place if working in the area"

"Nice place to stop for the night"

"The reception and bar area are quite nice, but the bathrooms are very tired and need work on them "

"The staff and food could not have been better but our Classic double room left a lot to be desired!! The bathroom was very poor and the extractor sounded like a tractor, therefore you couldn't put the light on in the bathroom during the night if you needed the toilet ( had to use the torch on our phones). Also as the toilet was under the eaves and my husband is six foot tall, he found using it awkward!! The towels were lovely n clean but the shower cubicle was not. We would go back but not in a classic double room."

"The rooms were in a poor state with paint missing and peeled from doors and door frames, with the same dated decor as the previous owners. I also had to go and ask for a bedside table as there were none in my room. Also there was no do not disturb type cards to hang from the doors. Around the back where my room was, there was cigarette butts and litter between the path and the grass and a strong smell of cannabis, especially in the passage near the stairs. Definitely not worth the money paid for my stay, and i shall not be using this establishment again."