Hotels near Smith Gilbert Gardens

"Nice place to stay if in the area. "

"Yes"

"Room smelled bad. The sofa bed was horrible."

"The indoor pool was ice cold. 90% of the fitness equipment did not work. There was a hair in our shower. When we checked in, we received no verbal information about location of amenities, breakfast times, WiFi codes, etc. Breakfast was unimpressive. There was no milk for cereal because according to the employee, it was all expired although we did see her give an expired carton to a different guest."

"The room was clean and comfortable. The facility and grounds were clean and well maintained. Staff was friendly."

"The lobby and the pool/ amenities were wonderful but that's about all I could say about the hotel. I made my reservation on April 17th for my stay on May 8th. They waited until the morning of to tell me that the room i reserved was not available and they had to move me to a smaller room. Their sister properties were full as well. Im not sure why i was not told of this plenty of time in adavnce. It was for my daughter's birthday and we did not have time to change our plans as she had multiple friends arranged to stay. I asked if i could get a refund for the difference in the rooms and they told me they'd have to contact the 3rd party and i was told i wouldnt get the refund from the 3rd party. There were stains on the sheets as well that we noticed as soon as we laid down and our air conditioning did not work (again noticed at 12:30 in the morning) We had trouble opening the sleeper sofa and went to use the phone to call down and it did not work. We went to the front desk to ask if we could get some pointers and the guy at the counter told us"I dont know how to work them i can just move your room" this was at 12:30 in the morning so moving wasn't an option with 5 people. So we asked for extra pillows and blankets for the 3 kids to make a pallet and was given 1 pillow and 1 blanket. The night shift staff was very rude and un-accommodating. The breakfast was mediocre and we noticed there were bugs floating in the apple juice container. This pool, fire pit, & basketball court was"

"Room was clean. Staff were very nice and helpful. Property is looking a little worn. Room was in need of an update. Grout on floor was construction glue. Something nasty was on the wall by the toilet. Needs a redo."

"Hotel is in a good location with shopping and restaurants nearby. Staff if friendly and helpful. Rooms are clean and spacious."

"Friendly staff. Great value."