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Comfort Suites Innsbrook - Short Pump

2.5 star property
Suburban hotel with free breakfast and a fitness center

Choose dates to view prices

Located in Short Pump, Comfort Suites Innsbrook welcomes travelers with a warm atmosphere. Enjoy the indoor pool, fitness center, laundry facilities, self parking, and a business center. Guests appreciate the attentive staff who enhance the stay experience.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Housekeeping
  • Breakfast included
  • Laundry
The current price is P5,081
P5,909 total
includes taxes & fees
Nov 24 - Nov 25

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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  • Breakfast included
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The price is P5,284
P6,144 total
includes taxes & fees
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About the neighborhood

Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • Elk's Lodge - 4 min drive - 3.1 km
  • Short Pump Town Center - 4 min drive - 4.5 km
  • Henrico Doctors' Hospital - 7 min drive - 8.8 km
  • University of Richmond - 11 min drive - 11.8 km
  • Lewis Ginter Botanical Garden - 12 min drive - 15.4 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Panera Bread - ‬8 min walk
  • ‪Chipotle Mexican Grill - ‬7 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk
  • ‪Lobby Bar @ Marriott Richmond Short Pump - ‬12 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Hotel near Short Pump Town Center
At Comfort Suites Innsbrook - Short Pump, you can look forward to a free breakfast buffet, laundry facilities, and a fireplace in the lobby. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
Other perks include:
  • Swimming pool along with sun loungers
  • Free self parking
  • RV/bus/truck parking, an indoor pool, and access to a nearby health club
  • Express check-out, coffee/tea in the lobby, and an elevator
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 125 rooms offer comforts such as premium bedding and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Pillowtop mattresses, sofa beds, and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch flat-screen TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and mini fridges

Similar properties

Lobby

Wingate by Wyndham Richmond Short Pump

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 1,828 reviews
The price is P6,064
P7,051 total
includes taxes & fees
Nov 23 - Nov 24
Wingate by Wyndham Richmond Short Pump

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of Nov 11, 2025, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on Nov 24, 2025 start from P 5,081.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Comfort Suites Innsbrook - Short Pump pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Comfort Suites Innsbrook - Short Pump?

Self parking is free at this property.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Comfort Suites Innsbrook - Short Pump?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Suites Innsbrook - Short Pump located?

Situated in the business district, this hotel is 1.8 mi (2.9 km) from Elk's Lodge and 2.6 mi (4.3 km) from Short Pump Town Center. Virginia Hospital & Health is 3.1 mi (4.9 km) away.

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Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.4
Rating 10 - Excellent. 273 out of 1000 reviews
Rating 8 - Good. 193 out of 1000 reviews
Rating 6 - Okay. 179 out of 1000 reviews
Rating 4 - Poor. 153 out of 1000 reviews
Rating 2 - Terrible. 202 out of 1000 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The staff was amazing.
Stayed 1 night in Sep 2025

6/10 Okay

Renata

Friendly staff and consistent quality
Stayed 1 night in Oct 2025

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Over priced, allows other hotels in the area to overcharge. Should be like 90$ for the night, just cuz you gotta share rooms with cockroaches, peeling wallpaper, and black mold. No bed bugs tho at least.
Stayed 1 night in Oct 2025

2/10 Terrible

Trang

Disliked: Cleanliness, amenities, property conditions & facilities
An email had already been sent to Expedia, which is where we rented from… Comfort inn was horrible and we needed to receive a refund due to my child developed eczema and cockroaches in both rooms, as well as impolite employee
Stayed 2 nights in Nov 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night in a good location.
Stayed 2 nights in Jun 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to short pump
Stayed 1 night in Aug 2025

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2025

2/10 Terrible

Kenesha

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
My room had a roach in the bathtub. I definitely got my money back.
Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
It gets the job done
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in and the room was clean.
Stayed 1 night in Apr 2025

4/10 Poor

Carla

Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable, but the duvet cover had a couple of decent size holes. There were 2 light bulbs out, only 3 towels, 2 adults in room. Carpet was dirty in room AND inside the main hotel area and staircase. There was either coffee or soda splashed on the wall behind refrigerator.
Stayed 2 nights in Sep 2025

4/10 Poor

Susan

Disliked: Cleanliness, amenities, property conditions & facilities
The property was in very sad shape. I regret that I didn't read current reviews for this hotel. We had a roach infestation in our room. There were many areas of room which had not been cleaned for a long time. The freezer in the small fridge was a big ice block and hadn't been defrosted for a long time. The tub looked awful and was not clean. The hallways had a dingy dirty carpet where there were spills that were never cleaned up and had dirt and particles of whatever sticking to them. It is not the Comfort Suites standards that we have been used to over the years. Will definitely reconsider our investment in Choice Hotels International in the future. Just wished that someone cared like they used to.
Stayed 1 night in Oct 2025

10/10 Excellent

jeffrey

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

4/10 Poor

Oghenekome

Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel. Remote had no batteries, some lamps had to lightbulbs, and toilet didn’t work. Unfortunate for such a good location.
Stayed 2 nights in Jul 2025

4/10 Poor

Caleb

Disliked: Cleanliness, property conditions & facilities
Owners need to invest more money in the property for renovations.
Stayed 1 night in Jun 2025

4/10 Poor

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and tattered furniture.
Stayed 1 night in Jun 2025

4/10 Poor

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
This could be a nice place to stay if management paid a little more attention to details. Like cleaning the tabletops at breakfast, stopping the tub faucet from leaking, cleaning that mysterious stain off the bathroom wall, hiring a front desk person who smiles, fixing the room door so it’s easier to open….
Stayed 1 night in Jun 2025

2/10 Terrible

Isaak

Disliked: Cleanliness, amenities, property conditions & facilities
Pubes in the bathroom upon check-in. Elevator barely working and not inspected since 2022. Smelled like cigarette smoke in a non smoking room. Whole place was grimy and gross. The complimentary shampoo was opened and used. The tub was gross.
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Bad

It took 4 trips to the front desk to get my keycards correct. Finally gave me a different room, that had hair in the tub
Stayed 1 night in Jul 2025

6/10 Okay

gina

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great. However, our room needed to be fixed. Wallpaper was peeling off the wall in the bathroom, the couch cushions were stained, it just felt dirty. To be fair, we stayed in a dog friendly room, so I can almost understand the old couch, but the rest of the room still needed work. Also, breakfast wasn’t the best. We’ve stayed in many places and know the deal with free hotel breakfasts, but there something not quite right about everything. The orange juice tasted off, the waffles were different…I don’t know, maybe because of the condition of the room it skewed everything else about the hotel. It served our purpose for the weekend. However, we will try a different hotel the next time we visit.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and clean room
Stayed 1 night in Nov 2024

2/10 Terrible

Kathleen

Disliked: Amenities
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
Stayed 1 night in Aug 2025

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gross

The room was dirty and smelled musty. The couch was missing a cushion. However, it was so gross I wouldn’t sit on it anyway. The phone had no cord. There was no iron. We couldn’t get a blanket. The front desk was rarely manned. Breakfast area was well maintained.
Stayed 1 night in Jul 2025

4/10 Poor

Isaac

Disliked: Cleanliness
Hotel looks ok, but the hallways look cluttered, with some sort of furniture being used to hold doors open. Bathroom had sticky floors, and I killed a few cockroaches, with one already dead on the floor when I checked in. Made my stay very uncomfortable and unpleasant.
Stayed 2 nights in Jun 2025

6/10 Okay

Anna

Liked: Cleanliness, property conditions & facilities
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
Stayed 2 nights in May 2025