Luxury Hotels in Puerto Morelos, Quintana Roo

"Overall very Nice property. Got the room with upstairs pool. Not sure that was worth extra money. Didn’t use it that much. No idea why you’d pay extra for excellence club. Just got you Access to another pool and restaurant for another 1k? Food was good & staff very nice. Pools and hot tubs could have been warmer. Not their fault, but the brown seaweed ruined going into the ocean for me. Pools nice. Nice cushy loungers. Went on little speed boat snorkeling activity through onsite vendor. Was fun! Cancun hotel done didn’t have seaweed issue I don’t think. "

"Pleasantly surprised with the entire resort - would definitely come back again. Enjoyed the food! "

"We had a great time, the amenities and the quality of food and drinks was top notch, including healthy options. The staff, especially Jose (Guest services), Antonio and Luis at the Casa del Mar restaurant, Juan at the front desk, were extremely helpful and took good care of us. The bowling alley and the silent disco were the highlights of our stay. The only downside is that the beach is full of brown seaweed. "

"Not quite the 5 star it was a couple of years ago - but still very good."

"It’s the second time we stay at this location and its renovation definitely made it prettier and better. They definitely have some of the friendliest staff we’ve encountered at any of our travels: special mention to Pascual at the morning buffet and Abishair at the pool area. Everything is close by, yet very private at the same time, and there’s always enough space to wind down or have a rowdy time for everyone. Can’t wait to go back to this location."

"Great location, attentive staff, amazing pools and beach, BUT everytime you walk anywhere on site, someone tries to sell you something. Its gets old real quick. I know they are just doing their job, but no I dont want a time-share (or whatever they call them now), no I dont want to pay for my photo, no I dont want to get an excursion, no I dont need to pay for a seat by the pool. I understand if this was happening on a public beach, or sidewalk. But this was at the bottom of the escalators and on the way area by the main stage. Its uncomfortable and frustrating to have to bob and weave around people you have said to every day. Makes it real difficult to relax on the vacation you did buy. Otherwise, the pools and swim up bars are great, there are enough places to eat for 3-4 nights before you start to feel like its the same things over and over."

"Deeply Disappointed – Zero Support from Expedia and Grand Residences I am extremely disappointed in both Expedia and Grand Residences Riviera Cancun for their complete lack of support and accountability during a period of active travel restrictions. My request was simple: change my travel dates due to the U.S. travel advisory in effect at the time. I did not ask for a cancellation, I did not ask for a refund—only a date modification so I could still enjoy the stay at a later, safer time. I reached out to both the hotel and Expedia before my scheduled arrival, well within a reasonable window, and was bounced back and forth with no real assistance from either side. Despite documented attempts to resolve this ahead of time, my request was denied, the waiver was refused, and I was ultimately labeled a No Show, which is both inaccurate and unacceptable. The level of service from both parties was pathetic. Neither Expedia nor Grand Residences showed any willingness to accommodate a reasonable request during a period of known travel restrictions. The lack of empathy, flexibility, and basic customer care was astonishing. After this experience, I will not book with Expedia again, nor will I consider staying at Grand Residences in the future. Disappointed!!! Travelers deserve better than being ignored, dismissed, and penalized for circumstances outside their control."

"The customer service at this resort is wonderful. "

"Nice property with beautiful roof top pool, club area is great with ocean front swim out and suite. kids club was excellent, food was ok (surprising in Mexico) and staff were nice but had better service at other Hyatts overall. Evening entertainment was ok."