Luxury Hotels in Puerto Morelos, Quintana Roo

"Service was outstanding, food was ok, room clean, staff super helpful and friendly. The pool are is fun and well kept. The beach area is pretty, too bad that sargassum took over, basically unswimmable. "

"Great staff, food was good. The events were really fun. Wish they had more of a beer variety but other then that had a great time. "

"The resort was just like I’d seen in the pictures. However, the location is far from any entertainment. You have to get a taxi & it’s at least $12 (US $) one-way to get to a small town. The beach was covered in seaweed & had an odor if you were on the beach. This location is ideal for an older couple wanting a quiet getaway, just don’t go for the beach!"

"Not worth it! In off season 1 hour wait for table at the Asian restaurant, no ramps for baby stroller, stolen $200 from the safe box, the food is below the cheapest buffet $8.99 lunch time all you can eat, waiters in bad mood (slow season, no customers, no tips), construction everywhere, the hotel is old and dirty, activities during day time are poor, night time shows are the poorest I have even seen, managers asking how is everything, but if you tell them you have an issue, they just walk away (like I didn’t want to hear that, but I really don’t care), after the pool bar closes the staff is collecting the cups around the pool in garbage bags pouring to the grass the leftovers (disgusting, next day people are walking on sticky grass wondering “what’s that”, We stayed there for 9 nights, even if they offer me another 9 nights completely free WE WOULD NOT GO BACK AT THIS HOTEL! This is professional feedback from former restaurant manager, not from person in bad mood! "

"I loved how family friendly this really was. Staff was very attentive and wanted to make everyone happy."

"Very nice resort, clean, pools very nice. Staff not as friendly as other resorts we’ve visited. Food was disappointing. Every restaurant had a dirty mop water smell. Restaurants were often closed which led to very minimal lunch and dinner options."

"Honestly best spot I’ve been too that feels like you get your money’s worth."

"Pools are great and several options. Food was good , yet at least 2 restaurants were closed at lunch time leaving us only one option. Kid friendly, staff friendly. No beach in my opinion . "

"We had an ocean front swim up. Best decision ever. Xhale club checkin/lounge was nice, top shelf liquors. America helped my group out with a lot. Excellent resort! "