Puerto del Carmen hotel rooms a the THe Hotels

"Yes staff were excellent, lovely pool only downside was Wi-Fi was poor in apartments had to go to reception to get signal"

"The room was spotless, The reception staff couldn’t have been any more helpful they are very professional. There was an issue with the restaurant as I went into the buffet I confirmed prior to the gentleman that I’m self catering I will be paying cash. He was also professional as I was finishing up I paid and ask could I get a paper/plastic cup as I had a glass, He said it’s fine go ahead with the glass so on the way back to my room I was physically grabbed a member of staff from the bar accusing me of not paying and telling me I can’t bring my glass. My Spanish is below average as he needs to go study English as it’s a tourism industry with majority of people coming to this area are English speaking people. I went to the staff at reception to resolve this issue as it was extremely embarrassing as I was a solo traveler I paid my bill and also tipped the staff wore lovely people but the guy from the bar didn’t even apologise when he called his colleague to confirm I paid and I was told I could bring the glass. I was extremely embarrassed I was offered 1 drink as there was no manager he’s on vacation I found that extremely confusing as a hotel chain they have no manager on site 3 days ago I reported this every day I went down to see what the update was. I was told no manager. I only wanted a apology from the guy who made me so embarrassed and physically put his hands on me. I’m a friendly non aggressive guy but he told staff he has no reason to apologise so I was told to email "

"The apartment was comfortable and clean. I particularly like tge snack bar on site where yoy can get food and drink throughout the day. The staff are friendly and helpful"

"Apartments are spacious, clean, and well equipped. Unfortunately there is no heat in the cold winter evenings so we were cold at night. The pool area was nice with entertainment during the day - I really enjoyed the saxophone player. The pool is not heated. The food from the pool bar was good. The hotel is in a good location. A couple of minutes down the hill to the main strip and beach and a couple of minutes up the hill to the bus stop to go to Arrecife or the airport. There is a supermarket next door which is really handy."

"Fantastic stay at the Lava Beach hotel. The 5 star rating is truly justified. Rooms were large and well finished, robes and slipper included. Spa facility for massage was great and worth the extra money. Restaurants in 200m either direction if you don’t want to eat in the hotel. Breakfast was great and the Cava was a nice touch. Drinks and bar snacks were all responsibly priced and the piano bar had live enetertainment everynight which was great for a night cap. Will definitely come back. Distance to Puerto del Carmen centre is around a 30 minute walk, €4.5 in a taxi. Great to break the day up. "

"Brilliant "

"Place was absolutely amazing "

"Perfect"

"Great hotel, really nice stay for 2 weeks. "