4/10 Poor
Amar
Traveled with partner
May 10, 2024
Disliked: Cleanliness
A disappointing stay, the room was unclean upon arrival, with children's toys left on the balcony and a cockroach heading under the fridge. When we raised our concerns, the staff were defensive and unhelpful, only suggesting fumigation which wasn't ideal as we didn't fancy inhaling the chemicals.
The hotel refused any refund, even for the night we decided to leave early. They also misrepresented our checkout status to Expedia. Also, ground floor room has no net curtains so if you need privacy you only have the option of a heavy curtain. Disappointing as the good reviews are what made us decide on our stay there!
Amar
Stayed 2 nights in Apr 2024