Luxury Hotels in Puerto Aventuras, Quintana Roo

"yes..great service"

"Staff ver y nice and polite. The área and room Super clean. Very good stay Overall. Kids had a lot of fin in the aquapark. We never got bored at the hotel. Night life activities were Very family orientes and Very nice. "

"Review for stay during September of '25. This resort is huge with being 4 resorts (Kantenah, Colonial, White Sands & TRS-Adults only), on shared Palladium property. You can attend most if not all the resort pools, restaurants, entertainment etc. It was low season so resorts were not over-crowded. Actually, Kantenah Family Selection building/beach was fairly empty which we did not mind. Never an issue finding chairs at the beach or bali bed for rent. Colonial is the 'center hub' of all the resorts and seems to have the best entertainment, beach parties etc. Gametime sports bar was great, air-conditioned, TVs & full bar food menu and drinks to order from all included. It made for great catching a game on NFL opening weekend. Resort is also very family friendly. They have a schedule for activities for children, teens & adults. Never thought we would enjoy such a big resort but we truly did and wish we had more time. Rare occasion we opted not to leave the resort as every day/night there was something to do or see. There is a smaller waterpark on site also with slides for the kids and even an area for toddlers. We did encounter a couple issues during our stay however, management was prompt to resolve the issue and offer compensation. Our concierge butler passed the information on and the concierge manager came to the pool finding us offering sincere apologies and asked how they can make things right. Nothing is perfect but to me, that is customer service. We will return. "

"Very friendly Personnel, great service."

"We booked for two nights with All inclusive package. Clean room, staff and service were great. Amenities and kids activities were enjoyed by our two children (8 and 4). Many pools to enjoy and drinks were great. Things to improve: -We felt lack of vegetarian or vegan food options on both nights that we stayed here. -They tried to pitch for time share as soon as we arrived when we were tired with 6 hr travel, with kids and no sleep! I wouldn’t do that to your guests- try the next day instead. Things to be aware of: - there was no beach area to enjoy. The water is too close to the hotel - with all inclusive package, you can train for scuba in the pools"

"Well stocked bar, beach front view, very friendly staff. Safe surrounding areas to go for a stroll. Great resort to stay at."

"I've been coming to this property for years and the service is always wonderful. They have many options for food and it's a very pleasant atmosphere."

"Very clean, great service, beautiful property!"

"The facilities were located right in the jungle. It’s great because you get to surrounded by animals (monkey, coatis, iguanas, and macaws) and nature. There were a couple of Mayan archaeological sites as well. Beach is nice and safe for the kids. "