Luxury Hotels in Puerto Aventuras, Quintana Roo

"Staff was amazing, the rooms were OK but a bit outdated. "

"Great property! As a vegetarian, food became a concern. The resort though is accommodating. "

"No beach to walk or ocean to swim in. The staff tells you everything you want hear and then they don’t do anything thing they said they would do. Paid for “VIP” and definitely was not shown that. Also!! The Big one they told me on 2 different days that we did not pay. I had to argue with them for about an hour even with proof. It took a second manager to settle it and then when we checked out they said we did not pay again. Also, they told me they might not our driver I to pick us up, that we would have to walk to the road. Lucky for us they let him in. "

"Me gustó mucho la estancia en este hotel, todo el servicio fue excelente, solamente el acceso a la playa no se me hace muy bueno debido a que es solo una bahía, fuera de eso todo perfecto"

"Pros: Amazing food best I’ve had in a Mexican resort Service Hospitality Staff Cons: Price zero stars, every on resort is ridiculously expensive for what you are buying Taxi’s from resorts is insane, $47 CAD to Playa Del Carmen 1 way! From resort to airport $170 CAD! Room Shower door not closing Blankets way too think and sheet too thin so either woke up in a pool of sweat or freezing not ideal Pillows one of the most uncomfortable pillows have ever slept on Resort credit can only be used before arrival and was not explained to use by our pre trip booking agent to help with these credits, hard to predict everything you want to do before you get there. No suggestions or follow up from the agent Live music was not great, very poor night time entertainment Entertainment not great compared Bahia Principe for example that was way better for entertainment."

"The staff is amazing unlimited food and drinks all types of food dont think about it just go ahead and book !!! Feels so much like a vacation you never want to leave . Great price for everything ."

"Great overall experience. Was a bit disappointed, the margaritas were pre-paid in a jug. I’m from Toronto, and our Mexican restaurants have much better margaritas than this resort, which is sad. Other than that, you get what you paid for in this resort. "

" Hotel was old bathroom had mold "

"El recepcionista del hotel, no bueno, no deberia de trabajar en hospitalidad si no sabe lidiar con clientes en esa industria. Actitud grosera, no me contestaba preguntas, todo muy mal."