Potterne Hotels

"The room was not clean when we entered. There were dead bugs in the tub and some unknown substance near the sink. The white towels had brown / red stains. We asked for a change of the towels and those also had brown / red stains. Hotel is pretty old - paint is flaking off everywhere. No slippers in the room (had to ask for it). No tooth brush / tooth paste. Calls to conceirge were not answered. In terms of staff, I expected them to move my bags into my room given I'd dropped off my bags with them prior to my check in and then went outside for lunch / to explore the city. Spa wise - pretty well equipped with 2 saunas, 1 steam room, 1 salt room and 1 ice room. "

"After an incorrect booking at another hotel - the Holiday Inn Express - IHG were on hand to help. The staff were very helpful and friendly throughout my stay. At check in the member of staff explained the parking rules and confirmed a deal for reduced parking rate - Thank you Nella! I would highly recommend staying here and will be staying here again in the future! Thanks"

"Booked a double bed and found a twin had been allocated. Otherwise, room comfortable size but windows were unnaturally sealed. Eating area was shared with lounge unfortunately, as the furniture was totally unsuited for breakfast eating. This debacle will prevent any future stays. TV's in lounge were built into the pillars and permanently live. They need replacing as the screen display was worn out. "

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"The staff were super helpful and went above and beyond to accommodate my needs, and I was only staying one night. "

"Enjoyed our stay there . Breakfast was nice "

"As there is so much static coming from the floors and dry mops there was bits of fluff. The stand for the coffee/tea was not dusted. It was not obvious as to how to connect to Wi Fi. The TV was too big for the room and the sound would cut in and out of most channels available. "

"The room was very clean and had great internet. The staff was very helpful and gave us great ideas of things to do."

"Great location across the road from the station. Right in town and great food at very reasonable prices as well. Great staff and can’t wait to return again."