Hotels near Portman Square

"The staff was very helpful from beginning till end. The location of the hotel is centralized, close to multiple train stations and to every main show from West End. The rooms need a little TLC. The housekeeping was amazing and always came back to our room made. Why I give them a lower rating on cleanliness is because of the status of the amenities. They just need some updating. "

"Could not ask for a better location. The staff were helpful, the property is beautiful, and you are right in the heart of exploring London! The only downside was having to reserve a time to use the pool, which was not made clear when booking."

"My favourite hotel in London. I have now stayed here multiple times. Excellent customer service, rooms are clean, comfortable and have all the accessories needed for a wonderful stay. Bathrooms are spacious, clean and always tonnes of hot water."

"It’s friendly and right in the centre of where I wanted to be and the staff specifically Ugiene from Romania and Amanda from malaysia were very accommodating and friendly "

"Yes top notch !"

"This listing is incomplete. Right off the bat, they wanted £40 to check-in early. Rather than give available rooms to folks first come first served like other hotels, they wanted more money. The cocoon concept seemed pretty cool, except the room we got… - has no windows - is split in two vertically so you have to crawl around like you’re camping (hit my head twice) and the ladder is in the way of the bottom one - there is nowhere to put stuff except in the crawl spaces in front of the bed and one “platform” for one suitcase (no nightstand, no counter space in the bathroom, no closet, no hangers, no desk) had to use the toilet and the top of the garbage can - there is nowhere to sit except the bed, and the toilet - nothing in the room (no coffee, no iron, no hair dryer, no TV, no cups, no ice bucket, nada) - no front desk (though it says so on the amenities) only a row of iPads for self check-in and a few people loitering around - no phone to call the non-existent front desk to ask if they have any of the items above - lots of outlets for charging, yet none in the bathroom for hair drying (brought our own)(maybe it’s UK code) - not see through but translucent bathroom divider (I left the room while my daughter showered) - can’t turn the AC down below 19 degrees but room never got below 23 - then, to top it all off, they wanted £45 to out the bags in storage at checkout - same price as a few other “normal”/“real” hotels, not including early check-in fees and fee"

"Overall it' s a good stay and experience but the details are not up to par to a 5 star hotel. Some of the staff are really nice and super helpful. Breakfast is good but again not memorable and the room, though a superior, was a shoebox . "

"Clean room but could not change temperature on aircon in room as it was locked to 17 C"

"Todo estuvo muy bien, el personal de recepción es atento aunque unos más que otros. Todo estuvo bien, gran ubicación. "