Hotels near Phoenix Mountains Preserve

"When the reservation was made, the request was two beds in the room. But during the arrival, a king bed and sofa was made available. I kept asking but my request was ignored. A towel rack was broken and pieces were left on the floor. No dishes/utensils or towels were in the room."

"Pool was nice. Room was ok. Balcony was dirty and bird poop everywhere. Not useable for us. Breakfast was delicious. The waitress we had on Saturday morning was not nice and she rushed us. She came over and said “the dining room is closed.” I didn’t know if she was kicking us out so I asked for a container to take the fruit I was still eating. She said no to go boxes since it was a buffet. So I sat there and ate the fruit but service had stopped and I felt like I was being glared at. I would have happily moved to the bar area to finish if that would have helped. It left me feeling my presence was a nuisance. Truthfully it was so bad, I would not recommend the resort. The resort is expensive and I only used the pool for an afternoon. Having breakfast on site instead of driving somewhere was supposed to be a perk. It didn’t feel that way. "

"Not enough access to food for such a large resort. No microwaves in room, had to order a ton of door dash "

"Clean room, large free breakfast, quiet "

"The air conditioning was effective, but so loud you couldn't hear the TV. The TV wasn't a SMART TV so I couldn't sign into my Netflix account. The parking was safe and easy. My room was mostly clean, but I did find a cracker on the floor. My check in time was supposed to be 4PM, I didn't show up until after "

"Did not have breakfast "

"The property is very beautiful, however, the walls are thin and you can hear your neighbors talk, kids, doors slam, etc. Same for the cleaning ladies, they start early and it’s very noisy due to the thin walls. Having said all that. We do want to stay here again next year. Just have the expectation that it’s not quiet/peaceful. "

"One of my favorites hotels in the US! The staff is AMAZING!!! The restaurants are equally to the same standard as the service! I am not easy to please and they are always able to make modifications. Excellent at every level!"

"Clean and comfortable. Restaurant served delicious and hot food. Quiet, although located in a busy area. Valet parking only."