Pen-y-Park Hotels

"Restaurant next door. Quiet room. Lots of parking. Room basic but worn and needed some maintenance. View was lovely!!"

"Breakfast was so expensive for the quality. The rooms are a bit tired and the milk sachets were out of date."

"The general cleanliness and condition of this hotel was poor. The floor of the room was sloping and was quite dissorientating when walking into the bathroom. In the bathroom, the shower curtain was stained and looked unclean. The wastebin looked very poor with a rusted lid. Bathroom floor not very clean and the grouting was missing from the corners of the bath. The paint was peeling of the inside of the windowsill. In the room, the kettle was grubby and had to be washed before use, the glasses also had greasy prints on them and also had to be washed before use. The headboard was marked (small tears). The towels and bed linen were clean and we had a comfortable nights sleep. Certainly not worth the money we paid, and as it is, we cannot recommend staying here. On a plus, the staff were very polite and accommodating. "

"Another incredible stay! The staff are always so welcoming and kind, George is just fantastic and so attentive and friendly. The food as usual is delicious, beautiful local produce. The rooms as usual are so clean and super comfy beds. The spa facilities are fantastic. Five stars again from us!! "

"Turned up to find our key out on a table, with our name and details where to find the room Everyone else who was staying also had their keys laid out with names/room details. No-one available to speak to, in-person, at check-in. We were in the family room, at the back/outside of the property. Whole room smelt of grease due to the chip shop adjoining the hotel. To be fair, the hotel itselt smelt greasy. Toilets were filthy with broken seats, one of the shower trays filthy and not clean. The other shower tray had used bottles of body wash still in the shower and a pair of old socks left there, too. No hand soap, no tea/coffee sachets. Beds were hard, but may suit those who do not mind a hard matress. No matress topper used, though or protectors- just sheets- and could feel springs through matress. Phoned the number left on a table at "arrival" and advised of issues in room Offered another room, but explained booked family room to accommodate all persons travelling. Was told manager would be told of issues. Come breakfast time, saw one member of staff who was pleasant enough. The layout for breakfast isn't amazing- but was enough to keep my children quiet. We ended up going to Talgarth Mill for breakfast, in the cafe there- would recommend there, or The Strand Cafe for food. For what we paid, was not expecting it to be posh. As a family, we are fairly laid back and not overly fussy. However, this was at the lower end of what we would normally go for/expect . "

"The hotel is lacking in cleanliness, our room had thick layers of dust on the surfaces and the inside of the wardrobe was filthy, the plug chain to the sink was in 3 pieces placed next to the tap and the bathroom door did not shut properly. The windows could all do with a clean and there were cobwebs to many of them with insects trapped so obviously had been there sometime.The bedside cabinet was broken inside. Breakfast was laid out covered in cling film that everyone had tried to remove and we had to request knives as there were none available. We gave polite feedback to the proprietor who blamed the cleaners, she offered us some money back and advised us to phone with our details but then was not in her office when we spoke to her on 2 occasions so could not process the money offered and also lost our number so could not call us back ? The fabric of the hotel is very nice, but it is sadly lacking in standards of hygiene and health and safety."

"We stayed "

"Check in was quick and easy, the room was clean but there was very little space and no coat hooks or hooks for towels in bathroom. The beds were uncomfortable (seemed old) and the single bed was very squeaky and made lots of noise every time my son moved. The hotel is dog friendly but costs an extra £10 per night. There was very little space for our dogs bed. The room was also very warm. The carpet on the stairs looked like it had not been hoovered in a long time. "

"Staff very friendly. Room was a bit dated but lovely and big and clean . Bed was very comfortable "