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The Swan at Hay Hotel

4.0 star property
Georgian hotel with 2 restaurants and a 24-hour front desk

Choose dates to view prices

Photo gallery for The Swan at Hay Hotel

Meeting facility
Garden
Garden view
Exterior
Property grounds
The Swan at Hay Hotel offers upscale comfort and genuine hospitality in a charming setting. Enjoy breakfast, unwind at the bar, or relax in the gardens and terrace. The hotel features in-room WiFi, laundry facilities, and highly praised staff service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
The current price is P8,337
P10,004 total
includes taxes & fees
Oct 12 - Oct 13

Room options

Check availability for these dates

Tonight

Sep 21 - Sep 22
Check availability for tonight Sep 21 - Sep 22

Tomorrow

Sep 22 - Sep 23
Check availability for tomorrow Sep 22 - Sep 23
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Double Room, 1 Double Bed

1 bedroom, individually decorated, individually furnished, desk

Classic Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Hair dryer
Private bathroom
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, individually decorated, individually furnished, desk

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Shower/tub combination
Private bathroom
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

1 bedroom, individually decorated, individually furnished, desk

Superior Twin Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Shower/tub combination
Private bathroom
Hair dryer
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

1 bedroom, individually decorated, individually furnished, desk

Deluxe Double Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually furnished
Individually decorated
Heating
Free cribs/infant beds
TV
Separate bedroom
Separate bathtub and shower
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed
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About the neighborhood

Map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ

What's nearby

  • Hay Castle - 3 min walk - 0.3 km
  • Hay-on-Wye Library - 4 min walk - 0.4 km
  • The Old House - 4 min walk - 0.4 km
  • The Lion Street Gallery - 4 min walk - 0.4 km
  • The Warren - 9 min walk - 0.8 km

Getting around

  • Builth Road Station - 31 min drive
  • Cardiff International Airport (CWL) - 102 min drive

Restaurants

  • ‪The Bull's Head - ‬11 min drive
  • ‪The Three Tuns - ‬6 min walk
  • ‪Antur Brew Co - ‬8 min drive
  • ‪Boat Inn - ‬8 min drive
  • ‪Blue Boar - ‬2 min walk

About this property

The Swan at Hay Hotel

Upscale hotel
A terrace, a garden, and laundry facilities are just a few of the amenities provided at The Swan at Hay Hotel. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and British cuisine. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy perks such as:
  • Free self parking
  • Full breakfast (surcharge), express check-out, and a 24-hour front desk
  • Coffee/tea in the lobby, luggage storage, and 2 meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and boast comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
Other conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Free toiletries and hair dryers
  • 32-inch TVs with cable channels
  • Wardrobes/closets, heating, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1812 Bar
  • The Garden Room
  • The Market Bar

Things to do

  • Archery

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1812
  • Designated smoking areas
  • Georgian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

Is The Swan at Hay Hotel pet-friendly?

Yes, The Swan at Hay Hotel allows cats and dogs (limit 2 total). There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at The Swan at Hay Hotel?

As of Sep 21, 2025, prices found for a 1-night stay for 2 adults at The Swan at Hay Hotel on Oct 12, 2025 start from P 8,336.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Swan at Hay Hotel?

Self parking is free at this property.

What time is check-in at The Swan at Hay Hotel?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Swan at Hay Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Swan at Hay Hotel located?

Situated in Hereford, this hotel is within a 5-minute walk of Hay Castle, Hay Cheese Market, and Hey Butter Market. The Old House and Richard Booth's Bookshop are also within 5 minutes.

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The Swan at Hay Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 163 out of 295 reviews
Rating 8 - Good. 81 out of 295 reviews
Rating 6 - Okay. 33 out of 295 reviews
Rating 4 - Poor. 16 out of 295 reviews
Rating 2 - Terrible. 2 out of 295 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with great restaurant at the property. Highly recommend!
Stayed 2 nights in Aug 2025

6/10 Okay

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay on Wye lovely, hotel well placed to walk around town and a path down to the river.
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff, lovely large room and well looked after. Really tasty cooked breakfast, although the cereals table looked a bit makeshift (but this is getting picky). Porter opened the bar late so we could have a few drinks after coming back from a wedding
Stayed 1 night in Sep 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank-you always a very enjoyable stay and excellent food
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
The Swan at Hay Hotel couldn't have been better. The accommodations, staff, and location were perfect for our stay in Hay-0n-Wye.
Stayed 2 nights in Jun 2025

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
A good stay, everything completely satisfactory. Helpful checkout person.
Stayed 1 night in Jul 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel.

Staff friendly and obliging. Food good. Weather was lovely to sit in the garden.
Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night.
Stayed 2 nights in Jan 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and lovely building in beautiful Hay. Love the original sash windows.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old Georgian hotel, clean and comfortable.
Stayed 2 nights in Jun 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy and safe gem of a place. I would stay here again in a heartbeat. The staff were so very kind and the food was incredible.
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building and garden. Excellent food and very pleasant and helpful staff. Great place to stay in a delightful little town.
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good food and staff very nice.
Stayed 5 nights in Sep 2022

8/10 Good

Yvonne M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is hotel parking but it is a tight fit if you arrive late. Didn’t use the dining facilities as there are better options in the town
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay! Everyone was so friendly and helpful. The grounds were lovely and our room was beautiful. Would definitely stay again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the bookstores - all in walking distance- and touring the Wye Valley
Stayed 1 night in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Hay

Really enjoyed our stay, staff friendly and helpful. Hotel full of character
Stayed 2 nights in Jan 2024

8/10 Good

IAN

Liked: Cleanliness, staff & service, room comfort
pleasent stay
Stayed 1 night in Feb 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay and enjoy Hay! We’ll be back!
Stayed 1 night in Jun 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service
Excellent location. Would stay there again. Highly recommend.
Stayed 4 nights in Apr 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort away from home

A really pleasant night’s stop with excellent food and service. Will certainly visit again when we have more time.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and friendly- especially Sandy! Highly recommend
Stayed 1 night in Sep 2024

8/10 Good

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Staff was very friendly and helpful. Excellent location. Adequate rooms.
Stayed 1 night in May 2024

8/10 Good

Sandra

Liked: Staff & service
I like the helpfulness of the staff when dealing with minor issues.
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swan at Hay

Excellent Breakfast with eggs always perfectly cookedby correct amount. All the staff went out of their way to make us feel good - ESPECIALLY SARAH who was always helpfulbwith a permanent smile
Stayed 3 nights in Aug 2024