Luxury Hotels in Oumnass, Marrakech

"Honest review, family of 5 kids 10 and under. Family room. Room: Broken toilet seat, ants in room, housekeeping done twice in 5 days. After housekeeping, room smelt of damp mop. Phone broken, just didnt work. Lift is dangerous, door closes. The single beds were extremely uncomfortable especially for children. Only water provided and hardly any tea and coffee. Cleaners would clean the staires and corridals in late morning with no signage, child had slipped. Reception knew of issues, No resolution. Swimming pool : only kids swimming pool was warm the Adjacent aquapark pools were freezing, unable to use even at 30 degrees temperature. There were lots of insects in the pool.The indoor pool came with a cost of 150dh for each person. Gym: Good facility, clean lot's of equipments. All inclusive: Not all inclusive, I dont drink anyways however can drinks were not included. The mocktails were just kids juice with syrup. It was awful. Nothing spectacular. There were no snack bars unless you paid. Only set times available to eat. Nothing else close by to even buy snacks. There was always an extra cost even for ice cream. Le Fez restaurant: lovely food, 1 visit for stays over 3 days. Food was great, staff were lovely. La Torque: Waiter was lovely and attentive, food was good. Entertainment for kids: found nothing other than Mickey for 30 mins in the evening twice. Otherwise terrible nothing at all or not great for a resort that is 5*. I won't be returning unfortunately. "

"Nice hospitality "

"I was really impressed by the artistic decorations and tranquility feeling of the hotel. The staff are professional and friendly. We originally planned to have hammam at the site, but as the heating was not working very well, the hotel refunded our money. The one-hour full body message was great!"

"Excelent"

"gym facilities are limited a shame considering of the prime location in hivernage "

"The hotel is very beautiful with absolutely stunning gardens – the grounds really make a big impression and create a wonderful atmosphere. The food is very good and the staff is polite and friendly. However, you need to be very careful with room location. Rooms not facing the garden are very noisy, which can significantly affect the stay. Communication by email is also quite poor – we never received replies to some of our emails, including one regarding flowers that were delivered to the hotel and were unfortunately of very poor quality. Overall, we have mixed feelings. On one hand, it is a wonderful and impressive hotel, especially because of the gardens. On the other hand, small issues like noise and lack of email communication negatively affect the overall experience. We would still recommend the hotel, but strongly advise choosing a garden-facing room and confirming important requests in advance."

"Lovely hotel. We were offered a free upgrade to the penthouse. Staff were friendly and service was great. Heated pool. "

"Great stay! Free upgrade to a suite! Plenty of choice at breakfast. Huge pools. Area is very walkable into the Medina there are taxis out the front waiting of you do need one. I would stay here again! "