Hotels near Ober Gatlinburg Aerial Tramway

"Indoor pool was not heated and was very cold. Was told only 1 car per room. The sold out and allowed multiple cars per room also had sign that said no trailers and there were several in parking lot. Union check in was told they have a very strict parking policy and would tow if not followed. There was no parking Saturday night tried calling front could not get an answer tried at least 4 times. Parked along edge that had steep embankment beside it and 2 other cars . Walked to front desk and was told I needed to move to overflow lot up road. Asked why there was not room to park and why I should have to walk in the dark back to hotel. Was told by clerk they were sold out and multiple rooms had 2-3 cars per room. Asked if it was one car per room why were the extra cars per room permitted to park. He said they could park where they want. Explain where I was parked and he said I needed to move or be towed. Went to over flow and there was no parking. It was gravel lot and no definite parking spots. Cars and trucks just randomly parked and no room between any of them for a large SUV. Went back to room called the front desk and told them there was no room in the overflow I was parked on the edge next to embankment. There were non handicapped cars in handicapped spots. Cars parked blocking side walks on side walks. It was a disaster. Front desk clerk was very rude and offered no assistance. "

"Pool was closed for reconstruction. Gym space was less than ideal. Minimal breakfast options offered. "

"Excelente room and breakfast "

"I booked this hotel specifically becauase it had a wheelchair accessible room. I called 2 days before check-in to confirm we for sure would have that specific type of room. They confirmed we did. I even did the pre-check in and made note that we needed a handicap room. They end up giving it away anyway. After driving nearly 8 hours, we arrived right at check-in time too. The person checking me in ended up laughing and giggling about it to whoever she was talking to on the phone and her fellow staff members. I was livid, but respectful expressing all that I went through to ensure I had this kind of room. When another staff member walked in she even said, "Welcome to Hell!". While waiting there for them to hopefully rectify the situation, other customers were complaining that they did not get the room they paid for. One woman waited 30 minutes just to get a 2nd room key. We ended up taking a room they had available, but was not wheelchair accessible. That meant no bathroom accessiblity. On another note, the breakfast area had only 3 tables, not enough parking for everyone, cracked walls, ceilings, stained carpet, stained tub and very noisy. I would not recommend this place to anyone. "

"Clean room easy access to downtown "

"We had a fantastic stay! The hotel provides a great breakfast each morning, free parking, and nice pools for relaxing. The location is unbeatable — it’s within walking distance to all the main attractions, literally just a few steps from Anakeesta and Ripley’s Aquarium. The bus stop is also right in front of the hotel, which made getting around super convenient. Highly recommend for anyone visiting the area!"

"Rooms were clean and spacious. Views are amazing from the upper levels. While the property was off the beaten track and not walkable to downtown, it is a trolley stop which makes it somewhat accessible. Kids loved the pool. "

"Staff was nice! But the shower drain was clogged and there was a bug in the shower before taking one."

"Very clean and accommodating room, close walk to everything in Gatlinburg."