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Phoenix Chalets

4.5 star property

Choose dates to view prices

Take advantage of a terrace, laundry facilities, and a bar at Phoenix Chalets. With amenities like a free ski shuttle and ski storage, this vacation home is a great place to hit the slopes. In addition to a restaurant, guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is P19,852
P21,837 total
Jun 13 - Jun 14
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About this property

Phoenix Chalets

  • Luxury vacation home near Hakuba Happo-One Ski Area
  • At Phoenix Chalets, you can look forward to a terrace, laundry facilities, and a bar. Skiers and snowboarders can spend time on the slopes at this vacation home offering a free ski shuttle and ski storage. Free in-room WiFi and a restaurant are available to all guests.
  • Other perks include:
    • Free self parking
    • Full breakfast (surcharge), free train station pick-up, and luggage storage
    • Concierge services, multilingual staff, and smoke-free premises
  • Room features
  • All guestrooms at Phoenix Chalets have comforts such as air conditioning, as well as amenities like free WiFi and sound-insulated walls.
  • Extra amenities include:
    • Heating and ceiling fans
    • Deep soaking tubs, bidets, and free toiletries
    • Flat-screen TVs with Netflix and digital channels
    • Balconies, kitchens, and full-sized refrigerators/freezers

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Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 6:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 7 AM - 10 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of JPY 25000 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 33 lbs per pet)

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are available for JPY 4500 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 3500 for adults and JPY 1750 for children
  • Pet fee: JPY 25000 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: JPY 4500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property

Frequently asked questions

Is Phoenix Chalets pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of JPY 25000 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Phoenix Chalets?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Phoenix Chalets on Jun 13, 2026 start from P19,852, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Phoenix Chalets?

Check-in start time: 4 PM; Check-in end time: 6:00 PM.

What time is check-out at Phoenix Chalets?

Check-out is at 10 AM.

Where is Phoenix Chalets located?

Located near the slopes, this Hakuba vacation home is within a 10-minute walk of Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area and close to winter sports such as skiing lessons and snowshoeing. Happo-one Adam Gondola and Happo One Sakka Ski Lift are also within 15 minutes.

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Reviews

Reviews

9.4

Exceptional

9.2

Cleanliness

6.0

Location

7.0

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 4 out of 6 reviews
Rating 8 - Good. 2 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

Reviews

Verified

10/10 Excellent

Masatoshi

Liked: Amenities, property conditions & facilities, communication
外資系かな？と思いきや嬉しい対応をしてくれる素晴らしい施設でした。 プレゼントのお米が美味しくてさらに感動しました！ 焼き鳥屋さんのお料理もとても美味しかったです！
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

TAKA

Liked: Cleanliness, amenities
施設も新しく非常に快適でした。
Stayed 2 nights in Jul 2020
Verified

8/10 Good

K.Takahashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Yuichiro

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

hideki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019