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"Saiko was a fantastic host and owner of the property! The room was clean, easily warmed in the cold winter weather and daily simple western breakfast was great. Ly, one of her live in staff, was very useful too for us to use as a local driver. Saiko was very helpful with food recommendations and helping us call various venues or snow gear hire. We were a large group of 7 and had booked up most of the top floor. The vibe in the Inn was very communal downstairs for meals or watching TV!"

"Great Staff and great location. "

"The staffs are amazing!!! The dinner which hotel guests can only have is also exceptional."

"Staff was very nice and very helpful. We arranged pick up and drop of from transportation hubs through them"

"Communication with staff was incredibly convenient. There is a shuttle from Hakuba and the driver greeted me warmly. Upon arrival, staff greeted me at the entrance and at check-in counter. Staff showed me to my room and my luggage was already there. Staff showed the different amenities within the room including the washer/dryer. The room was spacious and welcoming. The heated floors were always so nice after a long day after ski. The bathtub was truly amazing. I appreciated the facial care kits and the heated towel rack. I also really liked the in-room coffee set and the view was just incredibly every morning."

"Very clean and affordable. "

"Staff were very kind and helpful "

"Clean, very comfortable, good breakfast buffet, and hospitality of all staff "

"The breakfast was wonderful. Something for everyone. Also the daily outdoor winter lunch was very good too. One night we had the Chef’s dinner and it really was excellent. No point arriving before your room is ready because there is literally nothing to do, even though the room may be ready, you can’t have it till 3pm. "