Mutford Hotels

"My husband and I were celebrating my husbands birthday Our experience was wonderful from check in to check out! In particular when we went to have a swim one of the members of staff on the leisure centre desk was extremely helpful My husband… who is in his 60’s … has early onset Alzheimer’s. I was concerned about him being able to manager the locker system … remember which locker he was using but also the code and remembering that and how to input it etc. When I voiced this to the member of staff he immediately offered to help my husband. He also told him to alert him when he was out of the pool after his swim and he would help again by opening the locker for my husband. He was friendly asking my husband if he had enjoyed his swim. He wasn’t in the slightest bit patronising but helpful, professional and kind. My husband referred to this experience and the help he was so kindly given several times over his birthday weekend. It meant a lot to him … and hence to me too! This weekend was such a treat … paid for courtesy of Tesco Clubcard vouchers! … and a more expensive hotel than we usually stay in. Our experience was just wonderful. All staff we came into contact with were professional and friendly. The breakfasts were amazing! Our room was wonderful and spotless and the leisure pools and sauna the icing on the cake. Thank you to everyone at Dunston Hall for making our stay this weekend so memorable and enjoyable. Kind Regards Peter and Sarah"

"Great value breakfast top notch 👌"

"Lovely place and facilities amazing"

"Room spacious, clean and comfortable Breakfast fantastic and Maggie is very helpful Reception team helpful "

"Eady convenient location for visiting me grandparents "

"Fantastic service from all the staff couldn’t fall our state whatsoever not that I wanted to"

"Lovely staff"

"The communication from the hotel was excellent, and accessing the room later in the day via the key box was no problem at all. The location is great—just a short walk to the beach and shops. The room was clean, though definitely a bit tired. The carpets were grubby, and the wallpaper could use some attention. Still, for the price, it was perfectly adequate. It’s unclear whether rooms are let on a longer-term basis, but it seemed that way. Sadly, our neighbour was audibly upset and sobbed through the night—not the hotel’s fault, of course, but difficult to hear."