Mungrisdale Hotels

"We stayed in the new annex which had refurbished rooms. Room was a good size and in good condition. Only downside was the smell from the other guests smoking outside the entrance door - perhaps moving the smoking bin to another part of car park would remove this negativity. Staff were excellent, breakfast was excellent. Car park is limited in size and spaces are narrow so if you have a modern electric SUV it is extremely tight. There are two EV charge points but on our night we couldn't use them as other guests left their cars on charge overnight."

"right in the centre of Carlisle, close to the train and bus stations so great for travelling with no car."

"Breakfast good. Free parking ideal. Condition of room terrible. No heater. We tried 2 rooms and mattress were terrible in both. Shower leaked permanently. Very difficult to have a restful sleep there."

"The staff at check-in and breakfast were friendly and helpful . The room definitely needs so work . It’s rundown"

"Loved the "

"The staff here are the stars of this hotel, incredibly friendly and will go out of their way to assist. Renovation work is ongoing whilst we were there but it didn’t disrupt a great few nights. Warming welcome that never dimmed"

"Lovely place will definitely be booking back in"

"Staff were overall unhappy looking, and certainly not welcoming. I'm also disappointed that there was no food offer available. The bar no longer serves food and the restaurant appeared closed. On the plus side, the wifi is fast and reliable. "

"Great location, just a short walk into town. Very friendly and helpful staff. Room was very clean and had a lovely ensuite. Only downside was a loose toilet seat and extremely small pillows. Nevertheless we would use this hotel again. "