Hotels near Mount Sto Tomas

"The room and halls were clean. The hotel building looked well caredfor. The staff could be a little better trained."

"Issue with our booked room. We didn’t get customer satisfaction but disappointment "

"What Could Be Improved: There wasn't any soap or toilet paper provided. I didn't realize this until I needed to use the bathroom at night (I found a used bar of soap next to the kitchen sink and used a blank page of a television instruction manual as toilet paper then I immediately went to 7/11 afterwards during the night). There was a check-in delay due to confusion on WhatsApp, but owner got much better with using WhatsApp for remainder of stay. Only one towel and a small thin blanket provided. I know the owner would have provided more if I asked, though. The wifi frequently disconnected during audio calls with my mom and dad. The water in the shower frequently switched back and forth between hot and cold every five seconds. Bedroom floor and bathroom floor could have been cleaner. What I Liked: Beautiful view on the balcony. Owner is very friendly and willing to respond to any needs or requests. Keys and doors were easy to use. Clear instructions to find the property. What Is Out of the Owner's Control: Tons of dogs in neighbour's houses that bark very loudly and have barking competitions with each other. Neighbours blare music very loudly unexpectedly at 7 in the morning. The road is not paved and has tons of potholes and big rocks. Very bumpy ride up and down that road. This was my sixth trip to the Philippines and I have stayed in all sorts of accommodations over the years. It wasn't my favourite accommodation, but wasn't my least favourite either."

"Very friendly & courteous caretaker, Manang Imelda. "

"I was expecting a hotel room as advertised. I was given a different place, a townhouse unit with a broken screendoor, defective hot water service, 2 cockroaches in the bathroom and a stinking drainage. I booked 2 rooms for two families. Two different booking numbers. When we arrived on the day, we were led to the townhouse unit and said that all of us would be staying in the same unit! Until I insisted that I booked for two separate rooms that they started looking for another unit for us. We were asked to wait for an hour as another room has just been vacated and cleaning was just being done! How did you arrive at a rating of 9.4 for this?"

"The hotel is clean and the staff are friendly and accommodating. "