Monk Hesleden Hotels

"Good breakfast nice staff. "

"The staff were really friendly and coudn't do enough to make the stay enjoyable. Proper job."

"Very nice lady on reception. Paid for breakfast which was not as ordered. We gave exact instruction as items to be very well cooked, this was not the case and did not have time to return it! The water in the shower was freezing. Plus the extractor very noisy. Parking was great and bus service very close. Enjoyed drinks in the bar, such a pity the other major things were not up to scrach. "

"Exellent Superior room, spacious and clean room, superking size bed, on the hard side but suited us, lovely foyer and bar area, very friendly and helpful staff. Location suited us with plenty parking ( you have to pay but this is getting normal these days), lovely to walk along the riverbank into Durham, We only used the Restaurant for breakfast ( which was included) nice selection for breakfast which we enjoyed..We would definitely use again if in Durham.."

"It is the nature of reviews to find fault, but almost everything was just right about this hotel. The location, the amenities, the condition of hotel and cleanliness were all excellent. I have specific needs and the hotel allocated me a room which fitted them exactly. The room was spotless and damage-free. The staff were all friendly and efficient although I didn't need to interact with them all that much as everything was just fine. A couple of minor observations. There is a "shop" near reception which is mostly overpriced, although water not overly so. It is, however, convenient as the nearest shop must be some way away - I never saw one nearby. Breakfast was as good as you'll get in most hotels nowadays and one both mornings I was impressed to see that, despite coming down at quite different times, the cooked food was hot and not suffering from exhaustion from being out too long. On neither day was the restaurant overrun at breakfast so that was quite a trick! I was very pleased to find the fruit salad was fresh and didn't seem to contain any tinned fruit, a cheat employed by a lot of hotels with buffets. I ate in the restaurant on one evening. The burger I had was so-so, but served the purpose as did the fries. Having largely eschewed booze for several years now, I was disappointed to find no alcohol-free beer available. The young lady who served me was very apologetic but she shouldn't need to be. I heartily recommend this hotel and will go back if in the area. "

"We had a problem with our second day: the room had been double booked and two older ladies entered my sons room and scared them to death"

"Lovely hotel, beautiful grounds, nice deluxe spa room, comfy bed, friendly, courteous staff, all across the hotel departments. The only negative is the evening meal. The restaurant had a nice ambience. The starters were nice then we both went for the Wagu cheeseburger which made your mouth water when you read the description on the menu. It arrived and was dry, no taste, in not the toasted sesame seeded brioche bun as described but a dry catering type bun, a lettuce leaf and a slice of tomato, it was served with about 12 dry fries, really disappointing to say you were allocated £32 each towards the evening meal. We would stay again but not eat at the hotel. "

"Very happy with this stay.."

"Aircon units outside are quite noisy The carpet was wet in one area of the room"