Mansell Lacy Hotels

"I would not stay again, our double bedroom had very tired decor, peeling paint, lots of dust and cobwebs, and overlooked a flat roof/ fire escape. Seems like the room had been slapped with lots of green paint in attempts to modernise it. Not sure how the accommodation can be described as luxury. If we had been staying for more then one night I would have left early. The parking is very limited, but that is stated when booking. Staff at reception were friendly when booking in."

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"Friendly and helpful staff. Room was very pleasant and spacious. For me the curly stairs to top floor was an issue because of mobility problem. But i slept well , good choice of breakfast."

"The room was super clean, it appeared to have been recently decorated, the carpets appeared new, the ensuite seemed new, and all was nice. One thing I would say, as the room was facing the garden, there were a couple of spotlights on the front of the abbey/centre, and the window blind didn't fully cover the window, so the light came through that was the only negative thing i could think of"

"Location excellent - just a 10 minute pleasant walk to Ludlow Castle and town. Very good breakfast and dinner menu and food was top class."

"Another incredible stay! The staff are always so welcoming and kind, George is just fantastic and so attentive and friendly. The food as usual is delicious, beautiful local produce. The rooms as usual are so clean and super comfy beds. The spa facilities are fantastic. Five stars again from us!! "

"We had a two night stay which was excellent. The breakfast was great, the room was clean and tidy and the restaurant food was delicious. The staff were very friendly and helpful, would definitely recommend it."

"Turned up to find our key out on a table, with our name and details where to find the room Everyone else who was staying also had their keys laid out with names/room details. No-one available to speak to, in-person, at check-in. We were in the family room, at the back/outside of the property. Whole room smelt of grease due to the chip shop adjoining the hotel. To be fair, the hotel itselt smelt greasy. Toilets were filthy with broken seats, one of the shower trays filthy and not clean. The other shower tray had used bottles of body wash still in the shower and a pair of old socks left there, too. No hand soap, no tea/coffee sachets. Beds were hard, but may suit those who do not mind a hard matress. No matress topper used, though or protectors- just sheets- and could feel springs through matress. Phoned the number left on a table at "arrival" and advised of issues in room Offered another room, but explained booked family room to accommodate all persons travelling. Was told manager would be told of issues. Come breakfast time, saw one member of staff who was pleasant enough. The layout for breakfast isn't amazing- but was enough to keep my children quiet. We ended up going to Talgarth Mill for breakfast, in the cafe there- would recommend there, or The Strand Cafe for food. For what we paid, was not expecting it to be posh. As a family, we are fairly laid back and not overly fussy. However, this was at the lower end of what we would normally go for/expect . "

"Business stay lovely rooms and hospitality "