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"I was treated like a celebrity! Elijah was newly promoted from bell desk to clerk and I was his first-ever check-in. He remembered me from previous stays and offered me a wonderful upgrade room. Erika was my 22nd floor housekeeper extraordinaire: she made sure I was stocked with extra towels, toiletries, and water AND made a masterful towel animal design which she left on my bed every day. I ended up with a wonderful menagerie of swans, elephant, scorpion, monkey, hearts-all done with towels. Aina the team lead also remembered me and was a delight. Liam the bellman, Patrick and Trish at the front desk were great also. Also Darius and Dee. Jun, the Spice restaurant manager made sure they were stocked with Coca Cola for me. Hotel security and all the staff greeted me by name! And didn't need prompting by looking up my name on the computer. The BEST personalized customer service. Heads and shoulders above branded international hotels for service. I highly recommend the GRAND!"

"Love everything about this hotel. I booked 5-6 rooms here to for friends and family. I think the room I got (1-BR with residential club access) needed a little upgrade but the rooms that my family got were renovated. "

"Great location, nice people. Good place for the price."

"Hotel was good. Excellent staff. Noisy and messy neighborhood. Not a good stay option for families. "

"My favourite hotel in Makati. Rooms are nice and the staff are amazing! "

"Ascott Makati did not disappoint. Despite being located in an area with loads of other hotels nearby, Ascott is competitive in a good way and it's strengths lie in providing a quick and seamless check-in, which you don't find in most hotels, plus the staff are genuinely helpful and friendly. The unit is clean, quiet and is well-supplied with items you would need for a good stay. There is drinking water, washing liquid and detergent for laundry. These litttle things make you appreciate the hotel even more. It is umbeatable when it comes to proximity to shops and restaurants. I would definitely stay again in Ascott Makati. "

"great location. great staff"

"I love the Thai restaurant, Benjaroong. I love taho for breakfast. I always have a great experience when staying at Dusit. Staff are so friendly and helpful. The rooms are clean and the bed is very comfortable. Nearby shopping places are a big plus. Highly recommended. "

"Great"