Is Windsor Puerta del Sol pet-friendly?

Yes, Windsor Puerta del Sol allows cats and dogs with a maximum weight of up to 33 lbs per pet. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

Where is Windsor Puerta del Sol located?

Located in Madrid Centro, this hostal is steps from Calle de Alcalá, Puerta del Sol, and Plaza de Santa Ana. Gran Via and Plaza Mayor are also within 10 minutes. Sol Station and Sevilla Station are within a 5-minute walk.

Windsor Puerta del Sol Reviews, Deals & Photos 2025

10/10 Excellent

ALFRED

Sep 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location

Stayed 2 nights in Sep 2025

10/10 Excellent

Carlos

Jun 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent customer service.

Stayed 1 night in May 2025

8/10 Good

Sofia

Jun 19, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great location. Very clean room. Private and quiet. Only issue was a leaky ceiling near the front entrance of the door.

Stayed 2 nights in Jun 2025

10/10 Excellent

Karen

Sep 17, 2023

Liked: Staff & service, amenities, property conditions & facilities

We’re very happy with the facilities and service. Breakfast price was fair. Location excellent with sights and restaurants very close by. Would definitely stay here again!

Stayed 2 nights in Sep 2023

10/10 Excellent

Ronald

May 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A perfect place for a quick stay in Madrid. Small and simple, but great band for buck for those who want to sleep, wash and get back out to see things!

Stayed 3 nights in Apr 2024

4/10 Poor

John

Jun 21, 2025

Disliked: Property conditions & facilities

Centrally located but very noisy all night long. All night long! Garbage collection, restaurants and bars, and alleyways accentuate people talking, screaming, laughing and accordian playing, all until 6:00 am every morning for the two nights I stayed there. No air conditioning required open windows which made it even worse.

Stayed 2 nights in Jun 2025

8/10 Good

Daniella

Sep 3, 2023

Liked: Cleanliness, staff & service, amenities

It was a great place to stay, The only thing is that the door of the hotel was not working so it wasn't so safe.

Stayed 4 nights in Aug 2023

10/10 Excellent

Cecilia

Jul 16, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Great welcome from Adrian, he took the time to take us to the door and explained everything about the city. We loved the room shower and AC. Walking distance to everywhere in Madrid.

Stayed 2 nights in Jul 2023

8/10 Good

James

Jul 17, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Well kept small property, one of about 5 small buildings. No staff on site, all managed from neighboring Hotel Victoria. Small rooms, but all good, noise well abated from lively street below. Great breakfast in Hotel Victoria.

Stayed 1 night in Jul 2022

6/10 Okay

Ian

May 7, 2025

Disliked: Cleanliness

Room wasn't cleaned properly on second day.

Stayed 5 nights in Apr 2025

10/10 Excellent

Joanna

Apr 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.

Stayed 2 nights in Apr 2024

6/10 Okay

Trung

May 29, 2024

Liked: Staff & service

Disliked: Amenities

Basic, good location, noisy late at night and 5am from bars/restaurants below. Alley was dirty as restaurant trash bins are across entry. Room is small and simple.

Stayed 3 nights in May 2024

8/10 Good

Antonyo

Oct 11, 2024

Liked: Amenities

The room was ok a bit small but clean. The check in process was good. There was a problem with loss of water after second day there. They offered to move us to another hotel affiliated with them, which was nearby but, only For one night and we had two more nights to go. But the water was fixed later the next day.

Stayed 4 nights in Oct 2024

6/10 Okay

Grazia

May 19, 2023

Liked: Cleanliness, staff & service

It was near everything and staff was available and present; the hotel is simple but it's ok. I did not like breakfast.

Stayed 2 nights in May 2023

2/10 Terrible

Janine

Oct 5, 2023

Disliked: Cleanliness, staff & service

It was not what we saw online. We did not get any sleep because the neighborhood was filled with people partying past 5am and the room was not soundproof. When we got to our hostel door there was a very large mound of smelly trash that looked like a fire hazard. Accommodations were sub-par.

Stayed 1 night in Oct 2023

2/10 Terrible

Josh

Mar 8, 2024

Disliked: Staff & service, amenities, property conditions & facilities

Getting to The hotel was a nightmare as no information was provided in advance. Guides and directions should have been emailed when booking was confirmed. No car access and parking is a far walk. Then trying to communicate and ask for help with staff was difficult. Tried calling and then said he’d send info over via text instead of telling us on the phone so we drove two 25 min laps around Barcelona bc I it’s so difficult to get to where you need to go. Room was so small, sheets and towels weren’t changed and we didn’t even get extra toilet paper.

Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Sep 8, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good reasonable priced hotel on a pedestrian street in the center of Madrid.

Small hotel run in conjunction with a second small hotel. Where I stayed was only rooms but the check in hotel was a very short distance away and also was the place in the morning for breakfast. My room was clean, the bed comfortable and the air conditioning did work. Also a nice little elevator. When I checked in, the people offered someone to help take my bag over to the hotel sleeping rooms and hence to my room, and since I am older, this was very appreciated. The breakfast itself was ample with a lot of choice in a buffet format. The coffee was especially good. The street this is located on is a very small pedestrian street but with several quite neat bars and restaurants where you can eat outdoors at night and sip an inexpensive wine. Several of the buildings have very beautiful exterior tile work that illustrates some of the people of the area and themes. The location is quite good for going to other places but is very much its tiny private area. This is by far one of the nicest places I have stayed in in the center of Madrid that is not too expensive.

Stayed 1 night in Sep 2022

10/10 Excellent

Claire

Jul 20, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended location in heart of Madrid

Location, location, location. Frequent travellers, looking for comfort, cleanliness and the all important location. El Pasaje delivered on all. If you are in the city to see and experience the city then this if for you. Firm, comfortable bed, aircon, mini-fridge, safe, wifi, great shower. Everything you need. Within moments from the Hostal you have vibrant bars and restaurants but from our 'city' room, at the back of the property, we had undisturbed sleep. Within comfortable walking distance of all the major sights. Easy check in at Victoria 4, over the road. Staff friendly and helpful (very good English speaking, apologies for our lack of Spanish). Most helpful when we had a pre-booked taxi issue, nothing to do with the hotel, but the gentleman on reception (sorry, didn't get his name) was great at speaking to the driver etc for us. Gracias. If you want a swanky room with a great view, then look elsewhere, but if you want great value for money, clean, comfortable, in the heart of Madrid, then we would recommend this hostal.

Stayed 4 nights in Jul 2023

10/10 Excellent

Maria

Jun 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ubicacion perfecta, limpieza perfecta, aire acondicionado genial, no percibi ningun ruido de la calle, el check innes ennotro hotel a 2 min caminando.hay ascensor, baño privado agua caliente

Stayed 2 nights in Jun 2025

6/10 Okay

MARIA ANDREA

May 28, 2025

Liked: Cleanliness, staff & service

El lugar esta bien ubicado, las instalaciones se encuentran bien, lo único que realmente me molesto es que como es zona de bares y estos cierran a las 6am cada mañana nos despertaban azotando las cortinas de los bares, fue muy molesto no poder descansar.

Stayed 8 nights in May 2025

10/10 Excellent

Juan

May 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. Minimalist unit, clean, nice bathroom, reasonable price

Stayed 1 night in Apr 2025

6/10 Okay

BETZABE

Apr 15, 2025

Liked: Cleanliness

Disliked: Amenities

La ubicación es excelente, la limpieza es buena. El baño muy incómodo por lo pequeño, el jabón que proveen está terrible, muy malo, pero bueno, compramos shampoo y listo. La atención del personal es nula. El teléfono para llamar a recepción no sirve o no contestan. Queríamos almohadas extra, ya que las que hay estaban muy incomodas y tuvimos que ir a pedirlas, nos dieron hasta el 3er dia. Un punto muy malo es que es terriblemente ruidoso. Imposible dormir

Stayed 4 nights in Apr 2025

10/10 Excellent

Samson

Apr 10, 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

MONICA DE O

Mar 17, 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Vladan

Dec 19, 2024

Stayed 6 nights in Nov 2024

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