Lucas Martín Hotels

"Nice area and staffs are nice."

"Es una excelente opción para descansa la recámara es amplia un lugar muy tranquilo muy limpio con todos sus servicios excelente lugar ya es la 4 vez que me hospedo en este lugar "

"This was the worst room ever! It smelled like methane!! We didn’t even shower. It was that bad. "

"It is a great option and the facilities are in a good condition except the TV remote control or AC not working properly; I believe it is because they don’t change the batteries. "

"I cannot say enough of this small jewel in Xalapa. Great boutique hotel . Great staff! Safe area to walk and exercise. Amazing food! Just one minor drawback is the pillows, a little bit too hard for my taste, but don’t forget to ask for a change. This is not a hotel for people with wheelchairs, since there is a lot of steps."

"Clean rooms "

"Not a good costumer service very rough "

"I found this hotel via Instagram. The hotel looked gorgeous. I stayed for 3 nights. The hotel interior is gorgeous. The service at the restaurant is amazing. Now the actual room is where it lost me. The rooms were advertised as having a hair dryer, that is not true. My room did not have one. The towls had actual holes on them. My AC was broken and I had to ask for more blankets. One of room lights was broken and would glitch. The rooms are NOT sound proof. If theres an event, you will hear it. My bed covers had stains. The walls were in need of some paint. Overall, I will never stay here. The only nice thing about it was the plants outside."

"The hotel is somewhat run-down; you can sleep there, but it does need some repairs."