"We stayed here on two separate occasions on our recent travels to London. First, you check in with a tablet, so you get no interaction from a person while checking in. We just got off of a 9 hour flight and went out to explore London a bit after putting our luggage in our room. When we got back, we noticed none of the electrical sockets were working in the room. I informed the staff of the issue but told them that they could not come due to the kids sleeping. They never came the next day until I had to ask again. It is very difficult navigating around a new city without a phone to guide you because it is dead. When we returned the next stay, I wanted to try the sockets first thing. When I plugged in my adapter, sparks flew everywhere. The bathroom was filthy disgusting as well. London was great but this hotel was the worst part about our vacation. "