"DO NOT STAY HERE. UNSAFE
I would not recommend this hotel. Our stay was disappointing from start to finish and well below acceptable standards.
On arrival, we were given a cold, dark room that smelled musty, had dirty access steps, a window that would not close, and no electricity. We were initially told a room change was impossible and were only moved after further complaints, wasting much of our evening.
The restaurant was equally poor. Menus had no prices, staff could not provide clear pricing, and we were only told after ordering that drinks were cash only, leaving us with tap water. My burger arrived burnt, and management offered no apology when the issue was raised.
Customer service throughout was dismissive. Concerns were met with indifference, and obtaining complaint details was unnecessarily difficult.
The most serious issue occurred around 3am when the fire alarm sounded. Guests evacuated without guidance, as there was no visible management presence, no instructions, no roll call, and no reassurance during the 30-minute wait outside. The apparent lack of an emergency procedure was alarming and left guests feeling unsafe.
The next morning, several guests said repeated fire alarms and poor management responses were common. Despite multiple opportunities, management offered no meaningful apology or acknowledgement.
Overall, the accommodation, food, customer service, and handling of a serious safety incident fell far below expectations."
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