Laughton Hotels

"Affordable and quiet"

"Reception staff were very friendly and helpful. Room was clean and had everything we needed - we asked for more green tea at reception which was supplied immediately. Parking - we were very pleased we arrived early on the day (around 10 am) and were able to leave the car in the car park then even though we obviously couldn’t check in. Spaces were at a premium and as we had functions to attend all day that were walkable it was great to have the car secure and not have to worry about getting a space later on. Bed was comfortable but the aircon went off in the middle of the night which was a bit annoying as we got very hot. Breakfast was in a nice airy room with a view of the waterfront. Lots of choice - cooked, pastries, toast, cereal, fruit. Cooked items were not quite as hot as I’d like but cappuccino from coffee machine was delicious. Pleasant staff - shout out for the young lady who had recently broken her jaw - very sweet and friendly. All in all, impressed with hotel and would definitely look to stay with Doubletree Hilton on future travels."

"On entry of the Hex Hotel the car park is a short distance from the hotel entrance, there is no drop off point immediately outside the reception area, eg - if it was raining your items would be quite if not not entirely soaked. My advice is to park up first, sign in at the Hotel Reception and then collect a porters trolley for your luggage from the reception area. However if you are able to carry all your items in one go then great. Staff are friendly, polite and inform you are all the important notices to make your stay pleasing. Our room was a double, parkside, which was so nice to wake upto, it was clean, had all the ammenties required for your stay and I am very particular. However, if you are used to soft towels, please bring your own, these are very rough, in our eyesand the shower is fantastic. On our last night we had an issue with the safe, the number did not work, it continually kept asking for an ecode, at this point we contacted reception and someone came immediately to sort this out. They elementated all possiblities and unfortunately was not able to resolve this, due to be a fault on the safe, so there was 2 options - 1. remain in the room, as we were checking out the following morning, or 2. relocate to another room, but it was nice that the option was available and very apologetic. Excellent stay and would highly recommend."

"Easy parking and location (15 min. walk into Lincoln) Security good Clean Good amenities Shower not very powerful and extraction fan not working Had to manually close blind slat by slat as pulling system broken "

"ok"

"Great breakfast service, served by lovely staff"

"Upon arrival I was shown to room stinking of sewage- Then moved to another ok room. Took a 5m shower and found the floor flooded all the way to carpet. Used all towels to stem the flow and was then upgraded to a goods room with a not so good view. More modern.”, less stinky, no drain issues. Enjoyed it- went to extend my stay 1 night and was told price was 175pounds? I paid 96$ for previous night thru Expedia Had to book a room 20m away, hire a car, and that was not good hospitality. They were kind, but maybe treated furry friends better than those with 2 legs and $/lbs!"

"Could not find our way in to park because of road closures but front office guiding us on the phone! Thanks!! Excellent drinks and knowledgeable bartenders. Visiting from the States but lived in Lincolnshire it was so refreshing to enjoy this beautiful hotel! Thankyou for an amazing experience!"

"Terrible check in experience. The hotel said they didn’t have my hotel.com booking (I had booked around 4 hours earlier). Receptionist was very unfriendly and extremely unhelpful. The lady at reception didn’t offer any advice other than to buy a new room and left me sat in reception for an hour whilst I tried to contact hotels.com on the phone, she didn’t offer me even the glint of a smile, a glass of water, an apology, nothing, instead she treated me like I was trying to steal a free nights stay even though I had a confirmation email with all details on. Terrible customer service experience. I booked this hotel specifically because it had a gym which I didn’t get to use as it had closed by the time I got to my room. A smile and a “don’t worry we’ll help sort it” would have gone a very long way. Lacking some very basic customer service skills. "