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Guest reviews

4.1 out of 5 Very Good
80 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Parking included
Restaurant
Breakfast Available
Bar
Laundry
Room Service

Cleaning and safety practices

Cleaned with disinfectant
Personal protective equipment
Social distancing

Map

Explore the area

Popular LocationMount Kinabalu Park Entrance14 min walk
Popular LocationKundasang War Memorial13 min drive
Popular LocationDesa Cattle Dairy Farm29 min drive

Choose dates to view prices

  • Liwagu Suite

    5/5 guest room rating

    Room amenities

    • 70 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsLiwagu Suite
  • Hill Lodge

    5/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 2
    • 2 Twin Beds OR 1 King Bed
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  • Summit Lodge

    Room amenities

    • 95 sq m
    • Mountain view
    • Sleeps 4
    • 1 King Bed and 2 Twin Beds
    More detailsSummit Lodge
  • Kinabalu Lodge

    Room amenities

    • 208 sq m
    • Mountain view
    • Sleeps 8
    • 1 Queen Bed, 2 Twin Beds and 1 King Bed
    More detailsKinabalu Lodge
  • Peak Lodge

    Room amenities

    • 97 sq m
    • Mountain view
    • Sleeps 6
    • 1 King Bed and 2 Twin Beds
    More detailsPeak Lodge
  • Rock Twin Share (Shared Dormitory)

    5/5 guest room rating

    Room amenities

    • 10 sq m
    • Sleeps 2
    • 2 Twin Beds
    More detailsRock Twin Share (Shared Dormitory)
  • Garden Lodge

    Room amenities

    • 125 sq m
    • Mountain view
    • Sleeps 4
    • 1 King Bed and 2 Twin Beds
    More detailsGarden Lodge
  • Nepenthes Suite

    5/5 guest room rating

    Room amenities

    • 70 sq m
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsNepenthes Suite
  • Nepenthes Villa

    5/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 5
    • 1 King Bed and 2 Twin Beds
    More detailsNepenthes Villa
  • Rajah Lodge

    Room amenities

    • 424 sq m
    • Mountain view
    • Sleeps 10
    • 1 King Bed, 2 Queen Beds and 2 Twin Beds
    More detailsRajah Lodge
  • Grace Hostel (2 Set Bunk Beds)

    Room amenities

    • 22 sq m
    • Sleeps 4
    • 2 Twin Bunk Beds
    More detailsGrace Hostel (2 Set Bunk Beds)
  • Grace Hostel (3 Set Bunk Beds)

    Room amenities

    • 22 sq m
    • Sleeps 6
    • 3 Twin Bunk Beds
    More detailsGrace Hostel (3 Set Bunk Beds)

About this area

Ranau

Sutera Sanctuary Lodges at Kinabalu Park is located in Kundasang. Mount Kinabalu Park Entrance and Kundasang War Memorial are local landmarks, and the area's natural beauty can be seen at Mount Kinabalu National Park and Sosodikon Hill Kundasang. Arnab Village and Kokob Rafflesia Conservation Garden are also worth visiting.

Visit our Ranau travel guide
Map
Popular Location

What's nearby

  • Mount Kinabalu Park Entrance - 14 min walk
  • Kundasang War Memorial - 13 min drive
  • Desa Cattle Dairy Farm - 29 min drive
  • Kokob Rafflesia Conservation Garden - 45 min drive
  • Poring Hot Spring - 56 min drive

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 76 min drive

Restaurants

  • Where to eat
  • Balsam Cafe – Serves breakfast, brunch, lunch and dinner daily.
  • Liwagu Restaurant – Restaurant with a bar. Serves breakfast, brunch, lunch and dinner daily.

About this property

Sutera Sanctuary Lodges at Kinabalu Park

3-star hotel, walk to Mount Kinabalu National Park
2 restaurants, a bar/lounge and a coffee shop/café are available at this smoke-free hotel. Self parking is free. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site. All 35 rooms feature thoughtful touches such as bathrobes and slippers, along with room service and coffee/tea makers. Other amenities available to guests include free bottled water, hairdryers and showers.
Sutera Sanctuary Lodges at Kinabalu Park offers 35 forms of accommodation with complimentary bottles of water and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Parking and public transport

  • Free self parking
  • Free nearby parking
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 55 for adults and MYR 27.50 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Hiking/biking trails

Family friendly

  • Laundry facilities

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Malay

Outdoors

  • BBQ grill(s)

Accessibility

  • In-room accessibility

More

  • Smoke-free property

Room amenities

Bathroom

  • Bathrobes
  • Hairdryer
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 2:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for MYR 115.0 per day.
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 55 for adults and MYR 27.50 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 115.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Sutera Sanctuary Lodges at Kinabalu Park and receive a full refund?
Yes, Sutera Sanctuary Lodges at Kinabalu Park offers free cancellation on select room rates, because flexibility matters! Please refer to Sutera Sanctuary Lodges at Kinabalu Park cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at this property?
Check-in is from 2:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is this hotel located?
Situated in a national park, this hotel is 0.1 mi (0.1 km) from Mount Kinabalu National Park and 7.6 mi (12.3 km) from Desa Cattle Dairy Farm.

Guest reviews

Overall score and ratings for Sutera Sanctuary Lodges at Kinabalu Park

4.1
Very Good
80 reviews
5 - Excellent
31
4 - Good
36
3 - Okay
9
2 - Mediocre
1
1 - Poor
3
4.2
Cleanliness
4.1
Service and Staff
3.9
Amenities
3.9
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best!!!

Stayed 1 night in Mar 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Like the landscape. Well done beds clean and good buffet.

Stayed 1 night in Feb 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service

Friendly people and always pleasing. We were upgrade as we wanted a twin bed rather than a queen size bed. I would definitely make a return trip

Stayed 1 night in Feb 2020
4.0 out of 5 Good
  • Liked: Cleanliness, property conditions & facilities

Bed very comfortable, thank you. But why bother to provide packets of coffee and tea set when there is no Kettle provided.

Stayed 1 night in Feb 2020
4.0 out of 5 Good
    This traveler didn’t leave comments with their review
    Stayed 1 night in Dec 2019