Kivu hotel rooms a the Independent

"Wonderful hotel and staff."

"The staff at this property were extremely nice and friendly. The journey from Kigali however was stressful. I recommend renting a jeep or a car with high tires as the roads leading to the accommodation are bad. "

"It was ot good! No elevator we counted 90 steps Furniture where broken and there where big cocroaches in the room!"

"The hotel is positioned right across from the lake. Beautiful and tranquil property. Breakfast mostly fruits, eggs, juice, coffee and African tea. The rooms need upgrades, remodeling, better colors on the wall, better paintings. TV in the room did not work. WiFi here is terribly bad and horrible. Those things management and owners need to take into account and fix it. Also, when you pay for your stay thru Expedia they automatically receive notification that customer paid but when you check in they keep asking to show proof that you paid which is absurd and ridiculous. Other than that the place is beautifu. From hotel to city center by moto taxi is RFW1,000, don't pay more. Boat ride outside of the hotel is RWF15,000 for one hour. I would not recommend hot spring because is not hygienic, dirty and trashy. "

"Very nice hotel with outstanding staff. Ill come back again."