Lake Kivu Serena Hotel

Property class: 4

Choose dates to view prices

At Lake Kivu Serena Hotel, you can look forward to a poolside bar, a terrace, and a garden. Take some time to relax at the onsite spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner, and light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is P14,665
P17,744 total
includes taxes & fees
Nov 2 - Nov 3

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with two beds, a desk with a television, and a chair.

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, Pool View

A hotel room with a large bed, a television, a desk, and a chair.

Superior Room, Pool View

9.0 out of 10
Wonderful
(7 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

A hotel room with a sofa, armchairs, a dining table, a television, and framed pictures on the wall.

Junior Suite, 1 King Bed, Lake View

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Gisenyi, Lake Kivu Serena Hotel is on the beach. The area's natural beauty can be seen at Kivu Lake and Gisenyi Beach.
Map
Gisenyi Rwanda, Gisenyi, 00100

What's nearby

  • A calm lake surrounded by forested hills and distant mountains.
    Kivu Lake
    3 min walk - 0.3 km
  • Gisenyi Beach
    5 min walk - 0.5 km
  • Rwanda Tourism University College
    2 min drive - 2.3 km
  • Université Libre de Kigali
    3 min drive - 2.3 km
  • Nyamyumba Hot Springs
    9 min drive - 8.2 km

Restaurants

  • La Rosta
    6 min drive
  • Barbcue
    3 min drive
  • Salt and Pepper Restaurant
    4 min drive
  • Steven shop
    5 min drive
  • Pamoja
    4 min drive

About this property

Lake Kivu Serena Hotel

  • Upscale hotel
  • Consider a stay at Lake Kivu Serena Hotel and take advantage of a poolside bar, a terrace, and a garden. Take some time to relax at the onsite spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner, and light fare. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool
    • Free self parking
    • A roundtrip airport shuttle (surcharge), express check-out, and babysitting (surcharge)
    • Concierge services, a gift shop, and a porter/bellhop
  • Room features
  • All guestrooms at Lake Kivu Serena Hotel include perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
  • Other amenities include:
    • Bathrooms with tubs or showers and hair dryers
    • LCD TVs with premium channels
    • Free infant beds and phones

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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
7.0 out of 10, Good, 45 reviews
The price is P7,359
P8,904 total
includes taxes & fees
Oct 27 - Oct 28
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Frequently asked questions

Does Lake Kivu Serena Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Lake Kivu Serena Hotel?

As of Oct 26, 2026, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on Nov 2, 2026 start from P14,665, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Lake Kivu Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Lake Kivu Serena Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lake Kivu Serena Hotel?

Check-out is at noon.

Does Lake Kivu Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per person applies.

Where is Lake Kivu Serena Hotel located?

Situated on the beach, this spa hotel is steps from Kivu Lake and Gisenyi Beach. Rwanda Tourism University College and Université Libre de Kigali are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Lake Kivu Serena Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 62 out of 104 reviews
Rating 8 - Good. 28 out of 104 reviews
Rating 6 - Okay. 8 out of 104 reviews
Rating 4 - Poor. 5 out of 104 reviews
Rating 2 - Terrible. 1 out of 104 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness
Great place to stay! Excellent customer service. Will definitely stay again.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and staff.
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Set on a beautiful spot
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here! The customer service is top notch. Highly recommend getting a spa treatment. Natasha was amazing. Will definitely be back.
Stayed 14 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beauty meets fantastic service

Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an exceptionally good hotel with very friendly staff. Very efficient service. Great breakfast. Lakefront. Will come back
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
A lake shore property, near a small sandy beach. Amazing view of lake and boats. Selection of fruits and juice in breakfast is amazing. Rooms and toilets and furniture are dated and can be improved a lot.
Hotel Building
View from Restaurant
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
Stayed 2 nights in Dec 2023
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness
Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place, best staff, bwat food we will come again
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and wonderful breakfast
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very relaxing and ina nice neighborhood.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful propertyz beautiful town
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was on the lake side
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected from a 4 to 5 star hotel.
Stayed 4 nights in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really good. They provide high level customer care.
Stayed 3 nights in Feb 2023
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is run down with most in-room amenities in bad shape. Food was decent
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did NOT want to leave…. Thats all I’ll say.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serena

Magnifique hôtel avec belle vue sur le lac et piscine très agréable. Les repas sont copieux et très bons.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positiv: Sehr gut ist die Lage des besten Hotels der Stadt direkt am Kivusee mit Privatstrand, abe auch eigenem Swimming pools. Ruhige Lage, große Zimmer mit guten Matrazen. Exzellentes, opulentes Frühstück. Sehr netter Service. negativ: Etwas in die Jahre gekommen.
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!
Stayed 1 night in Jan 2021