Lake Kivu Serena Hotel

Property class: 4

Choose dates to view prices

At Lake Kivu Serena Hotel, you can look forward to a poolside bar, a terrace, and a garden. Take some time to relax at the onsite spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner, and light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is P14,415
P17,443 total
includes taxes & fees
Sep 17 - Sep 18

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with a bed, television, desk, chair, and a view of the outdoors.

Family Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Junior Suite, 1 King Bed, Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with two beds, a desk with a television, and a chair.

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, Pool View

A hotel room with a large bed, a television, a desk, and a chair.

Superior Room, Pool View

9.0 out of 10
Wonderful
(7 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

A hotel room with a sofa, armchairs, a dining table, a television, and framed pictures on the wall.

Junior Suite, 1 King Bed, Lake View

  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

In-room safe, cribs (free), WiFi (free), bed sheets

Family Room

  • 25 sq m
  • Sleeps 2
  • 2 Queen Beds
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About the neighborhood

Located in Gisenyi, Lake Kivu Serena Hotel is on the beach. The area's natural beauty can be seen at Kivu Lake and Gisenyi Beach. Visit our Gisenyi travel guide
Map
Gisenyi Rwanda, Gisenyi, 00100

What's nearby

  • Gisenyi Beach
    5 min walk - 0.5 km
  • Rwanda Tourism University College
    2 min drive - 2.3 km
  • Université Libre de Kigali
    3 min drive - 2.3 km
  • Nyamyumba Hot Springs
    9 min drive - 8.2 km

Restaurants

  • La Rosta
    6 min drive
  • Barbcue
    3 min drive
  • Salt and Pepper Restaurant
    4 min drive
  • Pamoja
    4 min drive
  • Super 5 at White Rock
    20 min walk

About this property

Lake Kivu Serena Hotel

  • Upscale hotel
  • Consider a stay at Lake Kivu Serena Hotel and take advantage of a poolside bar, a terrace, and a garden. Take some time to relax at the onsite spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner, and light fare. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool
    • Free self parking
    • A roundtrip airport shuttle (surcharge), express check-out, and babysitting (surcharge)
    • A porter/bellhop, a banquet hall, and concierge services
  • Room features
  • All guestrooms at Lake Kivu Serena Hotel include perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
  • Other amenities include:
    • Bathrooms with tubs or showers and hair dryers
    • LCD TVs with premium channels
    • Free infant beds and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Lake Restaurant
  • Ziwani Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Porter/bellhop

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with satellite premium channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number A505/06

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Does Lake Kivu Serena Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Lake Kivu Serena Hotel?

As of Sep 11, 2026, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on Sep 17, 2026 start from P14,415, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Lake Kivu Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Lake Kivu Serena Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lake Kivu Serena Hotel?

Check-out is at noon.

Does Lake Kivu Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per person applies.

Where is Lake Kivu Serena Hotel located?

Nestled on the beach, this Gisenyi hotel is just steps from Kivu Lake and Gisenyi Beach. Rwanda Tourism University College and Université Libre de Kigali are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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