Kashima Hotels

"Standard room size but can have 3 beds, family of 5 (2 teens & 1 kid) can stay in 1 room, not many hotels can have this arrangement. Shuttle bus is great to travel to airport and Aeon mall, they are on time."

"The room is too small for comfort. Check-in is by machine and instructions are in Japanese! There is no room to stage your luggage. The only plus is the offer of Betflix and other streaming services. The breakfast buffet is nothing extraordinary. "

"This hotel is amazing!! Staff, cleanliness, amenities, family friendly, food was just perfect for our stay in Japan. A must stay. "

"While the room was presented as clean, the overall condition of the property feels dated, with interiors appearing quite dark and carrying an unpleasant odor. This detracts significantly from the guest experience. Service standards were inconsistent and, at times, unhelpful. For instance, I was initially instructed to collect a parcel from reception as room delivery was not available; however, a subsequent delivery was brought directly to my room without issue. This lack of consistency is concerning. Similarly, when requesting an iron and ironing board, I was asked to personally collect these from the lobby while I was staying at the top floor. This is not aligned with the level of convenience typically expected in a hotel setting and created unnecessary inconvenience. The breakfast offering was particularly disappointing. The selection was extremely limited, with notably low-quality items and even basic options such as fried eggs unavailable. Overall, the experience fell below expectations, particularly when compared to the service standards and hospitality commonly found in other hotels in Tokyo. Guests seeking comfort, consistency, and attentive service may wish to consider alternative accommodations."

"Good spacious rooms compared to other accommodations we have experienced in Japan. Nice grounds around the Hotel. Very good stay. Very comfortable quiet(for an airport Hotel)... would stay again."

"Nice hotel. Wish there is non-buffet option of dinner in the hotel."

"Perfect for a pre-flight stay This place was very convenient for my early flight. The room was clean, and I got a good night's sleep before my 10+ hour flight the next day. Very affordable and great value for the money. Highly recommended for travelers!"

"Bathrooms were a bit dated but the staff was super friendly and the buffet breakfast and dinner were great. The room was spacious and the beds were comfortable. Would definitely stay here again. "

"I wish the front desk can give people arrived at the same locker far away from each other. There were two other ladies arrived at the same time, and we got three adjacent lockers, it was impossible for three of us use the lockers at the same time. "