8/10 Good
Kristine, Corona
Traveled with family
Jul 21, 2024
Liked: Staff & service
During my stay, I had several issues with the bathroom equipment. The first room that I checked into had a broken shower that was completely unusable. After contacting the front desk, I was moved to another room for the second night of my stay. The room in which I was moved into only had freezing cold water. I mentioned this to the front desk and they said that they were aware of the problem. I found it a bit strange that they moved me into this room, knowing of the water temperature issues. I then got upgraded to a new room for my third and final night at this resort. That room was perfect, functioning amenities and all. During this saga, the staff members were very friendly and accommodating. Their customer service made my stay worthwhile, despite the many problems with the room conditions. Overall, this resort needs work on their room maintenance and their housekeeping. However, I had returned to this resort because the location is great and the views are superb. The hotel grounds is kept up immaculately and the stunning views are are jaw-dropping. The yoga and kayaks and paddle-boards they offer are a welcome bonus.
Kristine
Stayed 3 nights in Jul 2024