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Pulai Springs Resort

Photo gallery for Pulai Springs Resort

Featured Image
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Terrace/Patio

Overview of Pulai Springs Resort

Pulai Springs Resort

4 out of 5

3.8/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
20 km Jalan Pontian Lama, Johor Bahru, Johor, 81110

Explore the area

  • Popular LocationPulai Spring Country Club1 min walk
  • Popular LocationUniversiti Teknologi Malaysia7 min drive
  • Popular LocationHutan Bandar MPJBT13 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)17 min drive

Choose dates to view prices

About this area

Pulai

Pulai Springs Resort is located in Johor Bahru. Istana Bukit Serene and Sultan Abu Bakar Royal Palace Museum are local landmarks, and some of the area's activities can be experienced at Pulai Spring Country Club and Johor Premium Outlets. Looking to enjoy an event or a game while in town? See what's happening at Sultan Ibrahim Stadium or Tan Sri Hassan Yunus Stadium. Guests appreciate the hotel's quiet location.

What's nearby

  • Pulai Spring Country Club - 1 min walk
  • Universiti Teknologi Malaysia - 7 min drive
  • Hutan Bandar MPJBT - 13 min drive
  • Sutera Mall - 14 min drive
  • Johor Premium Outlets - 14 min drive

Getting around

  • JB Sentral - 23 min drive
  • Senai International Airport (JHB) - 17 min drive

Restaurants

  • The Gleneagles Terrace – Restaurant offering Asian cuisine.
  • Waterfalls Cafe – Poolside restaurant. Serves light fare.

About this property

Pulai Springs Resort

4-star hotel with 2 outdoor pools and fitness center
2 outdoor pools, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. All 184 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, TVs come with cable channels, and guests can also appreciate conveniences like refrigerators and coffee makers.
Pulai Springs Resort offers 184 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Cable television is provided. Bathrooms include bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle
  • Free train station pick-up shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: MYR 37.10 for adults and MYR 18.55 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 poolside bar and 1 bar/lounge
  • Room service available

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Golfing
  • Indoor pool
  • Playground
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Malay

Business services

  • Business center
  • Conference space

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property - October 2019
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in fee: MYR 60
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 60

Special check-in instructions

The front desk is open daily from 3:00 PM - 10:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 05 to May 12:
  • Bar/Lounge
  • Beach
  • Children's club
  • Fitness facilities
  • Golf course
  • Hot springs
  • Sauna
  • Spa
  • Spa tub
  • Tennis courts

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 84.9 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 37.10 for adults and MYR 18.55 for children (approximately)
  • Airport shuttle fee: MYR 180 per vehicle (one-way)
  • Airport shuttle fee per child: MYR 180 (one-way), (up to 12 years old)
  • Early check-in fee: MYR 60 (subject to availability)
  • Late check-out fee: MYR 60 (subject to availability)
  • Rollaway bed fee: MYR 84.9 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Pulai
Pulai Resort
Pulai Springs
Pulai Springs Johor Bahru
Pulai Springs Resort
Pulai Springs Resort Johor Bahru
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru
Pulai Springs Resort Hotel
Pulai Springs Resort Johor Bahru
Pulai Springs Resort Hotel Johor Bahru

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 118 out of 496 reviews
5 - Excellent 24%
Rating 4 - Good. 218 out of 496 reviews
4 - Good 44%
Rating 3 - Okay. 109 out of 496 reviews
3 - Okay 22%
Rating 2 - Poor. 32 out of 496 reviews
2 - Poor 6%
Rating 1 - Terrible. 19 out of 496 reviews
1 - Terrible 4%

3.7/5

Cleanliness

3.7/5

Staff & service

3.7/5

Amenities

3.5/5

Property conditions & facilities

4/5 Good

Stayed 1 night in Nov 2020

3/5 Okay

Traveled with family and small children
Liked: Cleanliness, staff & service
check in was fast, room okay, maintenance is so so, but breakfast was delivered to us maybe because of covid19 but the portion is not that big, if can refill it will be better
Stayed 2 nights in Sep 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely manicured garden in serene set up, with grand malay architecture, a world away from the hustle bustle of JB
Stayed 2 nights in Jul 2020

5/5 Excellent

Traveled with family and small children
Liked: Staff & service, amenities
I check in at 3 o’clock and found out the room filled with tobacco smell or maybe disinfectant fume.. the suite is quite spacious and really comfortable to us.. later that night i found a small cup filled with a few unfinished cigarette under the bed and that confirm the smelly room during the check in.. please look into this matter as i booking a non-smoking room and the smell is not pleasing at all.. overall is was a good experience for me and my family at the establishment..
Stayed 1 night in Jul 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok Kaw bersih dan cantik,,restoren je kurang ok,,kena sediakn restoren utk melayu style
Stayed 1 night in Jul 2020